What are the responsibilities and job description for the Help Desk Analyst position at University School of Nashville?
Job Details
Description
Immediate Opening
Purpose: Provide support and technical assistance to Faculty/Staff/Students who are using software, hardware, or other computer systems and need help completing tasks or troubleshooting issues while supporting day-to-day operations and projects within the IT dept. This position is non-exempt and hourly. The hourly range is $21 - $29 (Wage Range: $43,680 - $ 60,320 projected annually without overtime).
Responsibilities:
- Responding to queries via email, phone, in-person
- Training other staff members on troubleshooting and diagnosing problems
- Writing, editing, and revising training documentation for new and updated software and hardware
- Providing technical assistance for questions and problems
- Resolving problems with networks and other computer systems
- Diagnosing system errors and other issues
- Following up with customers to ensure full resolution of issues
- Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods
- Analyze common complaints and problems
- Installation or modification of software to fix issues
- Assist in yearly Technology hardware refresh and rollouts
- Remotely accessing hardware or software for clients to make changes and fix problems
- Participate in ongoing technology training
- Other Duties as Assigned by the Information Technology Director
Network Support Skills and Qualifications
- Associate's degree in computer science, information technology, or a related field preferred but not required.
- Strong Computer Skills
- Ability to Troubleshoot and Diagnose Problems,
- Familiarity with both PC and Mac Hardware and Software (Primarily Mac)
- Experience with Network Repairs and Analysis is a plus
- Excellent Customer Service Skills
- Ability to Communicate Effectively
- Basic Writing and Editing Skills to manage ticketing and updating documentation,
- Flexibility to work weekends or evenings as the needed
The School
University School of Nashville is an independent, non-sectarian, co-educational day school with enrollment of over 1,000 students in kindergarten through twelfth grade. In 1915, the George Peabody College for Teachers opened Peabody Demonstration School, USN’s predecessor, which earned acclaim for its curriculum and faculty. In 1974, Peabody College announced plans to close PDS, and a group of parents, alumni, students, and teachers reconstituted and re-chartered the school as University School of Nashville.
USN’s midtown location adjacent to Vanderbilt University and its Peabody College for Teachers reminds us each day of our beginnings over 108 years ago in the demonstration school culture of innovation and educational best practices. It’s a vibrant educational community for both students and teachers in the midst of a dynamic city.
In the USN community, students expect much of each other, and faculty benefit from that high standard. We seek educators who are enthusiastic about their own learning to complement their work and we offer many opportunities for professional growth. USN is committed to creating an institutional environment that mirrors the cultural and ethnic composition of greater Nashville. USN encourages a diverse applicant pool and provides equal employment opportunities for employees and job applicants.
Please be prepared to upload the following items through USN's online application for this position:
1. Cover Letter
2. Resume
Salary : $43,680 - $60,320
