Medical Office Call Center

Summary: Operates call center switchboard covering multiple locations. Provides general information about Park Avenue Dermatology including directions, scope of services and available treatments, assists patients with scheduling appointments, cancellations, and rescheduling. Update demographic information including verification of insurance by performing the following duties.

Duties and Responsibilities include the following. Other duties may be assigned.

1. Answers and routes all calls properly. *

2. Field sales and nuisance calls. *

3. Properly documents messages in EMR and routes to appropriate department. *

4. Forward patient concerns and feedback to appropriate personnel within Park Avenue Dermatology for resolution and optimization of clinic efficiency. *

5. Schedules appointments, cancellations, and reschedules. *

6. Updates existing patient electronic medical record including demographics and insurance verification. *

7. Completes new patient registration, including demographics and insurance in Electronic Medical Record (EMR).*

8. Contacts new patients to schedule. *

9. Enter notes and special instructions needed for scheduling in the EMR software.*

10. Assists other members of the department as needed.

11. Keeps work area clean, neat, and organized.

12. Assists in keeping common areas clean which includes the break room and porch

13. Performs other duties as assigned

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Ability:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Math Ability:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills:

To perform this job successfully, an individual should have knowledge of Microsoft Word, Microsoft Excel, internet software, electronic medical records, practice management software, and Microsoft Outlook.

Education/Experience:

High school diploma or general education degree (GED); and one to two years related experience and/or training in healthcare scheduling; dermatology experience a plus.

Knowledge, Skills, and Other Abilities:

· Working knowledge of patient financial services, collections, and insurance industry

· Ability to multi-task and work independently with minimal supervision

· Ability to demonstrate consistent professional conduct and meticulous attention to detail

· Excellent verbal and written communication skills

· Interpersonal skills with patients, staff, and providers

· Critical thinking skills

· Ability to maintain a positive attitude

· Ability to travel to any other Park Avenue Dermatology location upon request

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use hands, reach with hands and arms, and talk or hear. The employee is frequently required to stand and walk. The employee is occasionally required to stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 20 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to communicable diseases, toxic substances, and other conditions common to a clinical environment.

The noise level in the work environment is usually moderate.

Job Type: Full-time

Pay: From $15.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Call center: 1 year (Preferred)
• Medical Office Customer service: 1 year (Preferred)

Ability to Commute:

• Orange Park, FL 32073 (Required)

Ability to Relocate:

• Orange Park, FL 32073: Relocate before starting work (Required)

Work Location: In person

Salary : $15