Inpatient Admissions Coordinator

Inpatient Admissions Coordinator

SUMMARY:  

Responsible for verifying insurance coverage and benefits for inpatient mental health and substance use services. Managing potential inpatient admissions from referral sources.

SUPERVISORY RESPONSIBILITIES:

N/A

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The Duties and Responsibilities reflect the general details considered necessary to describe the principal functions of the job and shall not be construed as a detailed description of all related work assignments that may be inherent to the job.

• Demonstrates excellent customer service skills. Responds to clients and telephone calls in a courteous, timely, and professional manner.
• Obtains and verifies the correct insurance information via insurance web portals for each individual assessed for inpatient placement and print proof of all insurance or lack thereof and scan into Electronic Health Record.
• Assist individual served with completion of application for services and scan completed application into Electronic Health Record.
• Review all admission records entered by Access staff during non-Billing covered hours for accuracy and completion. Scan application and documents into Electronic Health Record.
• Maintain log books for clients seeking services.
• Accurately register and/or update all necessary screens in the Electronic Health Record.
• Prepare, label, and forward charts to Nursing and Assessors for the intake processes.
• Demonstrates knowledge of the Baker Act & Marchman Act Laws, including its criteria and procedures.
• Maintains ethical conduct and patient confidentiality.
• Performs other responsibilities as directed by Supervisor.

CORE COMPETENCIES:

• Ability to manage multiple conflicting priorities without loss of composure.
• Ability to balance conflicting priorities in order to manage workflow, ensuring the completion of essential assignments, and meet critical deadlines.
• Ability to exhibit sound judgment and make reasonable decisions in the absence of direction.
• Ability to provide crisis intervention/stabilization and aggressive behavior management to costumers in a safe, culturally sensitive and gender specific manner.

Qualifications

QUALIFICATIONS, EDUCATION AND/OR EXPERIENCE:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School Diploma and two years related experience.
• Bilingual.

REQUIREMENTS:

• A valid Class E Drivers’ License for driving personal or Agency vehicle on Agency business.
• Must maintain a minimum Bodily Injury & Property Liability insurance limit of at least $50,000 for positions that require driving personal own vehicle (POV) on Agency business.
• PPBH is a 24/7 Agency.  All employees must be available as needed when required.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.  While performing the duties of this job, the employee is regularly required to stand, walk, sit, talk, hear, and use hands to finger, handle, or feel objects, tools, or controls.

The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, depth perception and the ability to adjust focus. 

WORK ENVIRONMENT:

The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Salary : $50,000