What are the responsibilities and job description for the Parks and Recreation Aide 4 (Regional IT Support Aide) - Taconic Region position at Parks, Recreation & Historic Preservation, Office...?
The duties that the incumbent of the vacancy will be expected to perform. Duties Description Under the direction of the Assistant Regional Director for NYS OPRHP – Taconic Region, the incumbent’s duties will include but are not limited to the following: • Perform a variety of troubleshooting tasks on regional computers and informational technical systems (printers, scanners, copiers, cell phones, tablets, laptops etc.).• Assist the Regional Office with onboarding and off boarding users into the ITS portal.• Assist regional Parks users with logon to system as onboarded, activating RSA tokens, establishing printer and peripheral connection, and mapping drives as needed.• Setting up new users with their computer workstations, including desk and/or cell phones and any other needed peripheral.• Help users to navigate the NYS ITS web portal and ticketing system while being able to prioritize user needs.• Responding to requests for assistance with failing IT equipment and travel throughout the region as needed.• Troubleshoot and advise others with confidence and professionalism.• Participate in and complete training programs as instructed.• Other duties as assigned.
The minimum qualifications required for this vacancy. Minimum Qualifications MINIMUM QUALIFICATIONS: There are no minimum qualifications per Civil Service.PREFERRED QUALIFICATIONS: • High School diploma or equivalent; OR A.S. college degree in Computer Science (or working toward hat degree) preferred; OR 1-year in a Computer Repair program at a technical school or working toward the Comp TIA A certification examination.• Ability to perform medium to heavy physical labor tasks.• Reads and understands written instructions and material.• Communicate effectively with other staff and park patrons in a responsible and courteous manner under stressful conditions.
Additional comments regarding the vacancy. Additional Comments OPERATIONAL NEEDS: • Must be available to work nights, weekends, and holidays based on operational needs and emergencies.• Must possess and maintain a valid US Driver’s License as a term and condition of appointment.BENEFITS: There are various benefits that a seasonal employee is entitled to, based on their time worked with the agency: • New York State Retirement Plan Membership Eligibility• Health Insurance and Vacation/Sick/Personal Time Off eligibility after a period of service.• Tuition Assistance ProgramsLearn more about our benefits for seasonal state employees, visit: https://parks.ny.gov/employment/benefits.aspx
Some positions may require additional credentials or a background check to verify your identity.
The minimum qualifications required for this vacancy. Minimum Qualifications MINIMUM QUALIFICATIONS: There are no minimum qualifications per Civil Service.PREFERRED QUALIFICATIONS: • High School diploma or equivalent; OR A.S. college degree in Computer Science (or working toward hat degree) preferred; OR 1-year in a Computer Repair program at a technical school or working toward the Comp TIA A certification examination.• Ability to perform medium to heavy physical labor tasks.• Reads and understands written instructions and material.• Communicate effectively with other staff and park patrons in a responsible and courteous manner under stressful conditions.
Additional comments regarding the vacancy. Additional Comments OPERATIONAL NEEDS: • Must be available to work nights, weekends, and holidays based on operational needs and emergencies.• Must possess and maintain a valid US Driver’s License as a term and condition of appointment.BENEFITS: There are various benefits that a seasonal employee is entitled to, based on their time worked with the agency: • New York State Retirement Plan Membership Eligibility• Health Insurance and Vacation/Sick/Personal Time Off eligibility after a period of service.• Tuition Assistance ProgramsLearn more about our benefits for seasonal state employees, visit: https://parks.ny.gov/employment/benefits.aspx
Some positions may require additional credentials or a background check to verify your identity.
