ZEED Event Support Coordinator

Based on our internal equity review process, the starting hourly wage for this position will be $21.58 per hour

Who We Are
Parks Tacoma is a CAPRA AZA-accredited, independent park district that leads efforts to build a healthy, sustainable community. Located in Pierce County, Washington, Parks Tacoma's mission is to create healthy opportunities to play, learn, and grow. The independent park district spans the city providing a wide range of life-enriching destinations and services, including 70 parks, 80 miles of trails, 1,000 acres of urban forest, 66 playgrounds, four community centers, Point Defiance Zoo & Aquarium, Northwest Trek Wildlife Park, Point Defiance Park, and much more. Our work is guided by eight core values that are the foundation of our actions and goals: innovation, excellence, equity, inclusiveness, sustainability, accountability, safety, and fun.
 
Why You’ll Love it Here
Come work with us and work where you play! You will contribute to the overall vitality and well-being of your community when you work for Parks Tacoma, and you’ll do so as part of a supportive team of committed, passionate, and mission-driven professionals. The people of Parks Tacoma are the key to its success, and you just might be the next great addition to our team.  On top of that, you’ll wake each day knowing that you’re helping make Tacoma a great place to call home.

NORTHWEST TREK WILDLIFE PARK
Northwest Trek Wildlife Park is a facility of Parks Tacoma, an independent government agency creating healthy opportunities to play, learn and grow since 1907. A five-member Board of Park Commissioners governs Parks Tacoma and is the policy determining body for the park district.

Northwest Trek Wildlife Park is dedicated to conservation, education and recreation by displaying, interpreting and researching native Northwest wildlife and natural habitats. We are nationally accredited by the Association of Zoos & Aquariums (AZA), which ensures rigorously high standards of animal welfare, veterinary care, conservation, education and more.

POSITION INFORMATION
This position furthers the mission of the Zoological and Environmental Education Department of Parks Tacoma, to awaken a connection to Wild Life with everyone in the Pacific Northwest. This position will work with our F&B (food and beverage partner) to help coordinate a variety of daytime and evening rental and event functions at Northwest Trek, from intimate weddings to large company picnics, and overnight accommodations.

In the performance of their respective tasks and duties all employees are expected to:

• Perform quality work within deadlines with or without direct supervision.
• Interact professionally with other employees, customers and suppliers.
• Work effectively as a team contributor on all assignments.
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
• Observe applicable safety requirements, use safety equipment provided, implement appropriate safety practices at all times and report immediately any unsafe working conditions or hazards.

• Coordinate NWT site service; oversee events and provide guest support.
• Work as the primary point of contact with our F&B partner during events and participate in event space walk throughs.
• Coordinate on-site transportation services.
• Coordinate services for the Hellyer A Frame rental program; act as primary liaison with overnight guests.
• Work with Visitor Services Supervisor to assure smooth day-of event operations.
• Engage respectfully with individuals from diverse cultural backgrounds, promoting understanding and collaboration.
• During events, act as the primary liaison between Northwest Trek departments and F&B staff; stay in constant communication with F&B leads to ensure that specific event needs and details are being fulfilled.
• Maintain Northwest Trek customer service standard and assist F&B in ensuring that all needs are met for the event client and all event vendors.
• Communicate event details and needs to Northwest Trek departments, security staff and volunteers as necessary, receiving and providing updates as the event progresses.
• Perform a closing walk through of the facility with F&B staff to ensure that Northwest Trek is ready to return to normal business after an event.
• Monitor guest behavior to ensure a safe event and protection of animals and habitats.
• Act as a first responder for any emergency issues that may arise during an event.
• Coordinate with ZEED Technology Service staff for basic audio-visual support as requested.
• Complete post-evaluation after events and address any issues or problems in a timely manner; report any outstanding issues or problems.
• Perform other duties as assigned.

Additional Responsibilities:

• Ability to work independently and as part of a team.
• Must be able to handle stressful situations gracefully and remain calm under pressure.
• Must be able to communicate effectively in person, over the phone, via email, and radio with colleagues, customers, partners and vendors.
• Demonstrate strong organizational skills and self-motivation.
• Microsoft Office program experience is highly desirable.

We will consider various combinations of relevant experience and education in order to meet minimum experience, education and certification requirements.

Required:

• Minimum two years’ experience working with events, preferably in an aquarium, zoo, museum or other cultural or tourist attraction.

Preferred:

• Hospitality degree or certification is helpful but not necessary if the candidate has related event experience.

• Experience in a supervisory role.

• CPR, first aid and AED certifications (by date of hire).

• Basic knowledge of sound, video and lighting equipment.

Environment: This is a physical position involving moving throughout buildings for extended periods of time and sometimes staying in one place for long periods.

• Lift, push, pull and move objects up to 50 pounds.

• Flexibility and willingness to work long and irregular hours and days, evenings, weekends and holidays.

• Work with moderate to loud noise levels.

Hours of Work: 

• During prime season, shifts most often occur 3:00pm–12:00am

• , and the right candidate must be available for regular Friday, Saturday and Sunday shifts; specifc shifts will vary based on event schedule.

• When assisting F&B and the guest services team, shift will occur from 9am to 4pm.

PARKS TACOMA IS AN EQUAL OPPORTUNITY EMPLOYER
All qualified persons will be considered for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, political affiliation, disability or any other merit factor. Members of ethnic minorities, women, special disabled veterans, veterans of the Vietnam-era, recently separated veterans, and other protected veterans, persons of disability and/or persons age 40 and over are encouraged to apply.

Parks Tacoma employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.

Parks Tacoma is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resources at hr@tacomaparks.com.

Employment is subject to a national background check.

Salary : $22 - $24