Experienced Customer Service 7 years office required

Primary Job Responsibilities

Parlor Games is a vibrant, active, e-commerce company supporting women's hormone health with a top quality line of hormone products. We are 4 years old and growing quickly, our products get excellent reviews and our work truly changes women's lives after menopause in a positive way. We are looking for our next awesome customer service team member to help our customers with many questions about hormones and menopause.

Customer Service acts as a primary point of contact with customers for questions related to ordering and use of Parlor Games’ products. Support is provided primarily through company provided software and social media platforms. This position is HEAVY on tech and you must be able to sit/stand at your desk for your shift. Specific duties include:

• Access Hubspot to read, research, and answer questions related to ordering, shipping, delivery, and use of Parlor Games products.
• Update credit cards and customer details in Ultracart and Hubspot as needed.
• Provide very basic tech support to customers struggling to order or access their account.
• Respond to Customer Service phone calls, Texts, Live Chats, Facebook Messages
• Maintain the customer services responses databases and draft new email templates as needed
• Admit Customers into the Facebook Group and respond to FB comments
• Suggest topics for content development

Qualifications, Education, and Experience

• BA in Business Administration, English, Education, or Biology/Chemistry - this is ideal because we talk about science a lot - and we educate our customers a lot.
• At least seven years in customer service in an office environment, not retail.
• Must be able to pass a software use test as all the job involves computer work.
• At least five years’ experience using a range of software including Microsoft office, cloud-based software e.g. Slack, CRMs, very comfortable on a computer is required.
• Business writing skills.
• English Language Fluency required, Spanish fluency would be Brilliant!
• A demonstrably active healthy lifestyle and knowledge of biology, nutrition, health

Things that make our team members amazing at their job and great to work with:

• High degree of computer literacy.
• Problem solving, Can-Do attitudes and team player mentality
• Desire to help post-menopausal women and comfortable discussing intimate areas of women's health
• The ability to stay calm in a busy environment
• Exceptional communication skills– both written and verbal– and the ability to quickly build a genuine rapport with customers over the phone
• Sense of humor, oh please, have a sense of humor
• Good at managing time and moving easily between different types of tasks while remembering all the details
• Committed work ethic with a desire to contribute to the larger goal of high-quality customer care
• Attention to detail and almost obsessive need to be accurate

So here is the best bit: work life balance is important so 30 hours a week is Full Time. After a successful introductory 90 days, employees are paid as if they were working 40 hours - but still only work 30 hours a week. Yes, you read that right - you earn a full 40 hour a week paycheck and only work 30 hours.

In your cover letter, please answer the following: what makes you excited about Parlor Games work? What have been some of the harder work based decisions you have made? Where are you in your career and what are your career aspirations? Will you be able to work the hours posted below? What are you curious to learn about? Tell us about some of your customer service experience that would apply to our company. The cover letter is your opportunity to shine and, if you can't be bothered to write a customized cover letter, we will conclude that you are really not that interested.

Hours:

• Friday, Saturday, Sunday, Monday: 7.5 hours a day, approximately 9 a.m. to 5pm with half an hour for lunch. ( Sunday is a work remote day if preferred, must have quiet space at home where you will not be interrupted).

Thank you for your interest, we are growing fast and excited to have another new opportunity available.

Job Type: Full-time

Pay: $22.00 - $26.00 per hour

Expected hours: No more than 30 per week

Benefits:

• 401(k)
• 401(k) matching
• On-the-job training
• Paid time off
• Professional development assistance

Application Question(s):

• Have you read all the instructions for application and included a fresh resume AND a cover letter which shows off your business writing skills?
• Can you consistently work the Friday to Monday shift (Sunday is work at home)?

Education:

• Bachelor's (Required)

Experience:

• Office-Computer Based Customer Service: 5 years (Required)

Location:

• Grand Junction, CO 81504 (Required)

Ability to Relocate:

• Grand Junction, CO 81504: Relocate before starting work (Required)

Work Location: In person

Salary : $22 - $26