Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues, hotels and educational venues across 11 different states.
Palace Entertainment owns and operates some of the country's largest and most prestigious venues including : National Historic Landmark, Kennywood Park, America's Oldest Amusement Park, Lake Compounce, the world's first ever Cartoon Network Hotel, Best Family Theme Park Dutch Wonderland and a variety of other family-friendly parks and campgrounds throughout the United States.
Palace Entertainment is a subsidiary of Parques Reunidos, one of the leading global operators, with more than 60 different assets (theme parks, zoos and marine parks, water parks and other attractions), spread out over various countries across Europe, North America, the Middle East and Australia.
The Park Operations Supervisor will assist in contributing to the smooth daily operation of the park. This position is responsible for a wide variety of day-to-day functions, including guest concerns, locker issues, and assisting every department in any capacity needed during our daily operation. There is a heavy focus on ensuring a positive guest experience.
We are currently looking for a :
Noah's Ark - Operations Supervisor - Seasonal
Roles & Responsibilities :
Roles and Responsibilities :
Supervisory Duties :
- Assist with the daily supervision of the operations and any other assigned departments
- Act as an approachable mentor and coach to all assigned team members
- Inspire team members by creating a positive and energetic atmosphere where safety and guest satisfaction are top priorities
- Become knowledgeable of performing the essential duties of all team members and lifeguarding positions and backfill these positions when needed
- Assist with onboarding and training team members on how to safely and successfully perform their jobs
- Ensure that all required meal and other breaks are being given in accordance with Wisconsin law
- Ensure daily sign-in sheets are completed and submitted each day
- Assist with scheduling all departmental team members to ensure adequate staffing levels are achieved to support daily operation.
- Assist with timekeeping for all assigned hourly team members
Departmental Duties :
Welcome guests with a smile and positive attitude!Delight customers by providing exceptional customer service to answer their questions or resolve complaintsMonitor aquatics areas and ensure that guests are complying with park rules and policiesProvides direct support to other rides team members through making rounds throughout the park to check on their needsFill and empty locker kiosks each morning and eveningProvide locker coupons to gift shops and rentals for locker salesRespond to lost and found calls and deliver valuables to designated spot in parkAssist guests with any cash to card issues throughout parkRespond to guest concern calls including lockers, safety, theft, etc.Assist with directing traffic and crowd controlAssist Park Services in keeping the park clean and presentableMonitor, fill and keep accurate inventory of all soda machinesPerform light maintenance of hanging signage throughout parkResponsible for opening park gates in the morning and doing final sweep of the park at day end to ensure all guests have left the propertyMaintain vigilance and proactively identify potential hazards; inform operations leadership of any such situations in a timely mannerAssist with completing Manager on Duty (MOD) checklists each dayPerform routine audits and inspections of all park operationsAssist in other departments as neededAll other duties assigned by leadershipEducation and Experience :
No education requirements for this position1 years of previous work experience in the Rides or Aquatics departments is required. Previous ride operation experience from other Amusement / Theme Park employers will also be considered.Language : Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.
Requirements :
Must be at least 18 years of age to comply with Wisconsin Child Labor LawsAbility to work flexible schedule, including evenings, weekends, and holidaysMust have reliable transportation to and from your scheduled shiftMust possess a valid driver's license and a good driving recordAbility to comply with all uniform policiesMust possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional mannerMust possess a safety-oriented mindset and be fully committed to enforcing all DOSH, Ellis, and all other regulations, policies, and proceduresAbility to inspire, motivate, and successfully lead a large number of team membersMust be able to speak with guests directly when other operations leadership is not availableAbility to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment.Must possess strong written and verbal communication skillsAbility to follow direction, multi-task, and work as part of a fast-paced teamPhysical Requirements :
Ability to stand, walk, and remain on feet for majority of the workdayAbility to remain sedentary for periods of time, while using a computerAbility to frequently stoop, twist, kneel, bend, squat, or reach above shouldersAbility to aid and physically move guests of varying heights and weightsAbility to carry, push, pull, lift, and hold objects weighing 30 pounds or moreAbility to climb or descend stairs for some of the rides and attractionsWorking Conditions :
This role will predominantly be based outdoors in the park environmentFrequent exposure to water of varying depths and pool chemicalsConstant exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, pollen and other weather conditionsSubject to frequent interruptions, constant repetitive motion, high noise levels, flashing lights, and heavily populated environmentsTeam member benefits :
Working at Noah's Ark is about making people happy! It's about being independent and having fun, making new friends and earning extra money while doing so. As a Noah's Ark employee, you can be the smiling face that makes a great first impression for incoming guests, a cook that serves up tasty treats and culinary delights, a lifeguard who soaks up the sun while keeping guests safe, or a ride operator that keeps guests coming back for more thrills! There are many exciting seasonal job opportunities available to take your summer job to new heights!
Palace Perks & Benefits :
Flexible scheduleAbility to cross-train and learn unique skills across various departmentsFree admission to Noah's Ark and all Palace Entertainment parks on your days offInvitations to exclusive company-sponsored employee events throughout the seasonWe've got great jobs for people just starting out in the workforce, looking for a second job or staying active after retirement. If you want a fun, flexible job with an innovative company, look no further than Noah's Ark. Apply today!
Do not miss the chance to spark your career now!
