Noah's Ark - Retail & Admissions Manager - Full-Time

Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues, hotels and educational venues across 11 different states.

Palace Entertainment owns and operates some of the country’s largest and most prestigious venues including: National Historic Landmark, Kennywood Park, America’s Oldest Amusement Park, Lake Compounce, the world’s first ever Cartoon Network Hotel, Best Family Theme Park Dutch Wonderland and a variety of other family-friendly parks and campgrounds throughout the United States.

Palace Entertainment is a subsidiary of Parques Reunidos, one of the leading global operators, with more than 60 different assets (theme parks, zoos and marine parks, water parks and other attractions), spread out over various countries across Europe, North America, the Middle East and Australia.

The Retail & Admissions Manager oversees all aspects of In-Park revenue departments with a comprehensive focus on Retail, Admissions, Rentals, and, to some degree, Food & Beverage (F&B) management. This position ensures a smooth park operation while remaining compliant with all applicable standards, policies, and regulations.

This position is responsible for the strategic planning and oversight of programs and initiatives to maximize in-park revenue across all revenue generating channels including, retail sales, F&B, parking, admissions and rentals. Concurrently, this role also focuses on achieving and maintaining exceptional customer experience across all guest-facing services.

This position will work closely with the In-Park Revenue Director, as well as the park’s F&B Manager, to ensure optimal performance of all revenue departments is achieved.

We Are Currently Looking For a

Noah's Ark - Retail & Admissions Manager - Full-Time

Roles & Responsibilities

Roles & Responsibilities:

Supervisory Duties

• Manage all aspects of the Admissions and Retail teams, along with any other assigned business units
• Lead by example, attitude, and as a representation of Noah’s Ark core values
• Act as an approachable mentor and coach to all assigned team members
• Manage and control all financial aspects of assigned departments while maximizing revenue and cost savings opportunities; maintain constant vigilance over departmental spending and budgets
• Act as a strategic visionary to implement measures that will favorably impact process, people, and/or profit
• Ensure compliance with company and industry best practices, policies, and procedures to create a safe and productive environment for colleagues and guests.
• Become knowledgeable of performing the essential duties of all admissions & retail positions and backfill these positions when needed
• Participate in all aspects of supervision of assigned employees, including hiring, orientation, training, performance coaching, and discipline.
• Ensure that all required meal and other breaks are being given in accordance with Wisconsin law
• Ensure daily sign-in sheets are completed and submitted each day
• Assist with team scheduling and timekeeping activities
  
  

Retail Duties

• Manage all aspects of Retail Department including buying, product development, strategic planning, store layout, pricing, and traveling to buying shows, as needed, in coordination with corporate Retail team
• Ensure all Revenue areas maintain acceptable cleanliness and safety standards, as established by state and local governing agencies
• Maintain and submit accurate inventories for Retail in coordination with Revenue Director
• Assist the Revenue Director with Food and Beverage inventories, as needed
• Develop working relationships with Retail and Food and Beverage vendors
• Compare invoices with price sheets and monitor returns for credits
• Monitor POS menus throughout park to ensure pricing and items are accurate
• Ensure compliance with all PCI related standards, policies and procedures
• Ensure all Revenue areas maintain sanitation, cleanliness, safety standards by applicable agencies
• Develop working relationships with Retail and Food and Beverage vendors
  
  

Admissions Duties

• Delight the guests with exceptional customer service and a guest-centric approach
• Lead customer relations efforts that apply to admissions questions
• Interact with guests on a face-to-face basis, asking for feedback, and promptly addressing concerns.
• Become knowledgeable of all passes, promotions, operating schedules, and planned events
• Ensure tickets and products are setup correctly within POS and Inventory system in Workday
• Oversee Front Gates/Admissions and Parking operations
• Manage guest arrival process including parking fee transactions, in-park ticket sales, season pass processing and turnstiles
• Perform administrative duties including assisting with entering daily revenue, typing, preparing reports, and ordering supplies in coordination with revenue and park leadership
• Generate financial/operating reports and perform in-depth studies of annual sales, attendance logs, inspections, and labor costs
• Assist in other areas of park operations, as needed
  
  

Education & Experience

• High School Diploma desired; Equivalent work experience will be considered
• Bachelor’s degree in business management, marketing, merchandising, or related discipline highly desired
• 3 years of previous retail or merchandising work experience
• 1-2 years of previous supervisor experience leading a team of employees
• Previous amusement park, theme park, or waterpark experience a plus
  
  

Language: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Requirements

• Must be at least 18 years of age to comply with Wisconsin Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Ability to work flexible hours that extend beyond 9am to 5pm
• Valid driver’s license with a good driving record
• Ability to operate various motorized vehicles, including trucks, golf carts, forklifts, etc.
• Ability to speak with guests directly to resolve any guest concerns
• Ability to cultivate and maintain relationships with internal and external stakeholders
• Must possess strong leadership and employee motivations skills
• Must possess proficiency with Microsoft Excel, Word, and Power Point.
• Strategic vision and ability to “think out of the box”
• Ability to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment.
• Must possess strong written and verbal communication skills
• Must possess strong attention to detail and problem-solving abilities
  
  

Physical Requirements

• Ability to stand, walk, and remain on feet for majority of the workday
• Ability to frequently stoop, twist, kneel, bend, squat, or reach above shoulders
• Ability to use a step ladder in a safe and proper manner
• Ability to remain sedentary for extended periods of time, while using a computer
• Ability to carry, push, pull, lift, and hold objects weighing 40 pounds or more
  
  

Working Conditions

• This role will be based in both an office setting as well as all park retail locations
• Subject to frequent interruptions and requests that may require reprioritization of activities
• Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, pollen and other weather conditions
• Some exposure to dust and chemical cleaning agents
  
  

Team Member Benefits

Why Palace Entertainment?

We truly believe that where you work matters and, as a theme park company, we like to think we know a thing or two about what makes people happy.

Palace Perks And Benefits

• Competitive compensation
• Management Incentive Plan
• Comprehensive health and wellness package
• 401k Savings and Investment plan
• Free admission to Palace Parks in the continental US
• Generous vacation and sick time
  
  

When you join Palace Entertainment, you do more than simply advance your career. You become part of the Palace family, a group of talented people who drive innovation, embrace change, and deliver results.

If you’re ready to join our amazing team, please visit our website at www.palaceentertainment.com -- “Work With Us” tab -- to explore all of our open positions and exciting opportunities.

Do not miss the chance to spark your career now!