Bilingual Customer Service Representative (Spanish and English)

Job description

Partify is an e-commerce automotive parts manufacturer and distributor based in Michigan, USA, specializing in custom-painted car parts for consumers. As a fast-growing company, we are seeking individuals who are eager to join our team and grow alongside us. Those who come on board at the ground level will have the opportunity to make a meaningful impact and establish a long-term presence within the company. For more information, visit our website at www.partifyusa.com.

Position Summary

The role of a Customer Service Representative is to assist customers with inquiries before and after placing orders, utilizing various communication channels such as phone, email, chat, text, social media, or in person. Additionally, the representative addresses concerns, resolves complaints, and manages any other issues that arise. Their primary objective is to ensure a seamless and satisfactory experience for customers throughout their entire interaction with the company.

Requirements

• Bachelor's Degree or higher.
• Proficient computer skills.

Overview

• Collaborate well with team members in a fast-paced environment.
• Learn to use platforms like Shopify, Ring Central, and Gorgias to complete tasks and answer calls.
• Learn to identify customer needs or desires to recommend the appropriate product or service.
• Develop a good understanding of the products we supply to answer customers' questions accurately.
• Provide written communication to customers that is free of spelling and grammatical errors.
• Work with colleagues when necessary to resolve customer complaints by providing solutions promptly to ensure customer satisfaction.
• Strong organizational skills.
• Provide answers to all customer inquiries and requests and conduct follow-ups on time.

Roles & Responsibilities

• Respond to customer inquiries and assist them with placing their orders.
• Provide information regarding parts and give quotations.
• Update customers regarding order statuses.
• Assist customers with tracking their shipments.
• Resolve order issues and reach out to customers regarding their orders.
• Updating orders and sending customer invoices.
• Issuing refunds and following up with customer concerns.
• Contacting dealerships and shipping companies to facilitate the order process for customers.
• Responding to reviews and questions.
• Keeping track of orders to ensure the orders are fulfilled on time.
• Fulfilling local orders.
• Maintain files, documentation, and databases.
• Other Duties as assigned.

Requirements

• Bachelor’s Degree
• Strong communication and interpersonal skills.
• Strong verbal, written, and typing skills.
• Proficient with Microsoft Office, and other Office applications.
• Works and communicates well individually and in a team environment.
• Excellent organization and prioritization skills.
• Time management skills to multitask in a high volume, rapidly changing work environment.

Job Type: Full-time

Pay: $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Education:

• Bachelor's (Required)

Language:

• Spanish (Required)
• English (Required)

Ability to Commute:

• Warren, MI 48088 (Required)

Work Location: In person

Salary : $19