Temporary IT Support Specialist (up to 12 weeks ) NC location

Primary Purpose of Position:  This temporary position will provide support to the IT Department with a variety of tasks that include, but not limited to, set-up of new computers, network and software; general back up support to IT by processing emails and ensuring that excellent customer service is provided to the end users; inventory management of IT equipment; and delivery and pick up of equipment to/from our office locations throughout our 14 counties. This position is part of an employee referral program; must be referred by a current employee of Partners Health Management.  This position is for period not to exceed 12 weeks and is not eligible for benefits; hours per week would generally not exceed 30 hours. 

Primary duties may include, but are not limited to: 

• Set up new computers, networks, and software for new employees 
• Provide support to IT staff by answering phones, processing emails, and responding to user requests 
• Work with IT resources to image new systems and add software application where appropriate. 
• Install operating systems and other computer software applications on new computers 
• Coordinate with other departments to ensure that all technology is working properly for the company. 
• Collect, analyze, and store data for inventory management 
• Support the maintenance of existing computer systems, including troubleshooting problems with hardware and software 
• Create a survey to capture end users’ devices that have been deployed. 
• Deliver and pickup of equipment to/from other PHM office locations as needed.   
• Other duties as assigned 

Knowledge, Skills and Abilities: 

• General knowledge of computers and related information technology devices 
• General knowledge of the software packages utilized by the agency 
• Demonstrated technical aptitude through strong analytical skills, problem identification and resolution, organizational skills, creativity, and critical thinking 
• Excellent customer service and written and oral communication skills required in working with users and team members 
• Ability to communicate effectively with users who may not be coherent in clarifying problem situations 
• Ability to work under time constraints and other demands 
• Ability to establish and maintain effective working relationships  
• Ability to display a positive attitude and show initiative to meet departmental goals and customer expectations 

Education/Experience Required:  High School graduate or equivalent.  Must have general knowledge of computers. 

Education/Experience Preferred:  Some college or college graduate.  Experience working with computers preferred. 

Licensure/Certification Requirements:  N/A