What are the responsibilities and job description for the IT Helpdesk Technician position at Partnership Employment?
Hiring an IT Helpdesk Technician in Yonkers, NY! The organization is a highly reputable, fortune 500 company specializing in manufacturing. The Helpdesk Technician is part of a six person IT team and will be the primary response to all hardware and software tickets. Excellent opportunity to work for a well-known company and gain experience in a fast-paced environment.
Hours: 8:30am - 5:30pm, Monday - Friday
Projected start date: January 6th, 2025
Responsibilities:
- Advise on IT equipment upgrades.
- Provide outstanding customer service and support to internal customers.
- Provide 1st-level support for senior-level employees.
- Utilize troubleshooting tools to identify, resolve or dispatch customer service issues effectively.
- Follow up with vendors and users to ensure the completed resolution of issues
- Process trouble calls, installation, and work orders according to departmental policies and procedures.
- Train computer users as necessary.
- Keep and update hardware and software inventory.
- Prepare monthly user and system reports.
- Run diagnostic programs to resolve problems.
- Document incident resolutions and maintain knowledge base of problem resolution
Experience:
- 1 year experience in server and desktop support.
- Degree or certifications in the following is preferred: Computer Science, Network Infrastructure, Information Technology, Network Administration.
- Experience with SAP a plus
Job Type: Full-time
Pay: $50,000.00 - $58,000.00 per year
Salary : $50,000 - $58,000
