Customer Support Specialist (Hybrid Work Schedule)

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list!

Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain’s Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.

If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat – Apply Today!

• Parts Town Pride – check out our
  virtual tour
  and
  culture!
• Quarterly profit-sharing bonus
• Hybrid Work schedule
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Monthly IT stipend
• Casual dress code
• On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
• All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.

• Provide personalized support to an elite group of customers while building and maintaining strong relationships with them.
• Proactive email communication to our vendors and manufacturers.
• High volume of daily order updates (at least 150/day).
Daily collaboration within team and outside of team (Purchasing, Post PO) to achieve optimal response times to customer requests.

• You have at least 1 year of experience in a customer centric role.

• You have been identified as the “go-to” team member in your current role with a proven track record of providing a superior customer experience!
• You’re an all-star communicator and are proficient in English (both written and verbal).
• You can empathize, build strong relationships with others, and go above and beyond for others!
• You are hungry for knowledge and desire to grow within a fast-paced environment.
• You have a knack for sorting through the details to find the best possible resolution.
• You exhibit stellar organizational skills, multi-tasking skills, and computer skills
• You know MS Office; you may not be a master but you’re on your way
• You have a quality, high speed internet connection at home

Our team is pretty serious about team lunches and decorating desks to celebrate birthdays & milestone anniversaries. Start thinking about what you’ll bring to our team potluck!

At Parts Town, we value transparency and are committed to ensuring our team members feel appreciated and supported. We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The salary range for this role is $36,235.03 - $48,482.90 annually ($17.43 – $23.30 hourly) which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is a pay for performance-company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities.

Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.