Director of Business Operations - Accessible Dental Services

Passavant Memorial Homes Family of Services is one of the foremost, consumer-focused providers of support to individuals with intellectual disabilities, autism, mental health, and behavioral health needs. The mission of Passavant Memorial Homes Family of Services is to empower individuals to live successfully in the community. Our team of professionals have been dedicated to promoting choice and independence for individuals with intellectual disabilities for more than 120 years. Throughout our history, we have continuously focused on ensuring the highest quality support and providing a variety of opportunities for our employees to develop and advance.

Accessible Dental Services ("ADS"), Inc., a subsidiary organization of Passavant Memorial Homes Family of Services, is a unique, non-profit organization that provides quality dental care for individuals with disabilities. We use a combination of facilities-based services, along with a mobile unit, to create a superior dental experience for our special needs patients.

The Director of Business Operations will report directly to the Chief of Staff and is responsible for oversight of the business operations of ADS; ensuring growth, profitability, compliance and quality metric targets are met. 

DUTIES AND RESPONSIBILITIES OF THE DIRECTOR OF BUSINESS OPERATIONS:

• Responsible for all aspects of the business operations of ADS.
• Oversee the daily ADS operations through the direct supervision of ADS employees.
• Work with the ADS Dental Director to oversee the dental clinic schedule, and ensure that the number of clinics and patients scheduled is in alignment with ADS expectations and contractual obligations.
• Review and analyze on-going services to assure safety, quality and efficiency in all dental clinics.
• Maintain standards for dental clinics in accordance with State and Federal law including the American Dental Association and Occupational Safety and Health Administration.
• Coordinate, maintain, and monitor relationships with new and existing patients and provider agency representatives.
• Ensure policies and procedures are developed and maintained for all dental operations. 
• Ensure active credentialing status is maintained with all dental insurance providers for all ADS contractors at all ADS clinic locations.
• In coordination with the Fiscal Department, work with dental insurance providers to maximize revenue and collections for all claims.
• Develop and implement standards for dental claim audit prevention as well as audit response. 
• Respond to any crisis events to ensure dental clinics maintain quality standards in times of need.
• Oversee the implementation of dental operating systems and software offerings with customers.
• Ensure customer satisfaction and retention through customer contact, response to requests/concerns and semi-annual satisfaction surveys.
• Hire, train, supervise, and evaluate employees as needed.  Define duties of all dental employees, as needed.
• Analyze market potential for acquisitions/growth of dental operations.
• Other duties as necessary under the direction of the Chief of Staff.

REQUIRED SKILLS AND KNOWLEDGE OF THE DIRECTOR OF BUSINESS OPERATIONS:

• Minimum of four (5) years’ management experience in business operations, required.
• Master’s Degree in Business or Related Field, required.
• Minimum of 21 years of age, required.
• Effective communication, organizational, and management skills, required
• Valid Pennsylvania Driver’s License, required.
• Must be able to accommodate work related travel, required.

PASSAVANT MEMORIAL HOMES FAMILY OF SERVICES OFFERS:

• Competitive Wages
• Comprehensive Health, Dental, and Vision Insurance Coverage
• Generous PTO package
• 401K Retirement Plan
• Dynamic and Supportive Work Environment
• Career Development and Advancement Opportunities

Passavant Memorial Homes Family of Services is an Equal Opportunity Employer.

INDMA

If you are having issues or need assistance while filling out the application, please reach out to careers@passavant.org.

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PMHFOS prohibits discrimination in any employment action; in admissions, referrals, operations, or delivery of services against individuals because of their race (to include hair type, hair texture, or hair style), color, religious creed (to include all aspects of religious observances and practice, as well as belief), disability, ancestry, national origin (including limited English proficiency), age (40 and over), sex (to include pregnancy status, childbirth status, breastfeeding status, sex assigned at birth, gender identity or expression, affectional or sexual orientation, and differences in sex), genetic information, marital status, membership in volunteer emergency responder organization, victim of domestic violence, sexual assault, stalking, family care responsibilities, reproductive health decisions, and retaliation for initiating a complaint of discrimination or opposing or participating in the investigation of a discriminatory practice. Visit our Compliance page for more information.

PMHFOS is dedicated to achieving a diverse workforce through application of its affirmative action, equal opportunity, and nondiscrimination policies in all aspects of employment. PMHFOS celebrates diversity and has a no-tolerance policy for harassment or discrimination of any kind. We value the unique skills, background, and experience of all of our employees.

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