Technical Applications Manager

Job Title:

Technical Applications Manager

Reports to:

CIO

Supervises:

na

Qualifications:

Education: College or technical degree required.

Experience: Minimum 4 years in a healthcare environment with direct experience customizing and deploying computer applications at the point of care. Relevant technical experience would include:

• Citrix/Xenapp desktop publishing and session management

• Windows Server OS support

• SQL Server management (MS and/or mySQL)

• Active Directory Users & Computers, and Group Policy Management Console

• Layer 3 network design and vLAN management

• Sonicwall and/or Fortigate firewall policies/VPNs/routing

Licensure: N/A

Registration: N/A

Certification: Certification in one or more IT specialties preferred.

Job Description:

The Technical Applications Manager role blends technical knowledge with application capabilities and customer service skills to deliver, customize and improve configurations of the various healthcare apps essential to the business, ensuring uptime, monitoring operations and managing others in maintaining and improving the platform.

Performs advanced management, update and change control functions including

• Monitor, manage and configure key applications including AthenaPractice and Clovr

• Monitor and manage Citrix desktops running the corporate environment

• Interact with users at all levels of the company in support of their access and functionality on the applications they use.

• Monitor and manage Windows servers hosting the clinical applications including the print server and application servers.

• Organize and execute server and application upgrades, and data migration projects with input from stakeholders and data center engineers.

• Interact with team members and customers on technology design and planning, project scope, accepted practices, and issue resolutions.

Occupational Exposure:

• Low possibility of incidental exposure to blood borne pathogens or chemical hazards

• Low possibility of radiation hazard when working with X-Ray computer equipment

• Direct patient contact is not a job requirement, however work is occasionally performed in clinical areas inside medical offices.

Mental Demands:

Requires:

• Patience, resourcefulness and an ability to solve complex problems

• Frequent judgment calls and situational awareness, in response to technical priorities, actual events or drills.

• English language skills adequate for high-level written, interpersonal, and telephone communication; other language skills are a plus but not required.

• Driving between offices in sometimes dense traffic, with mileage and tolls fully reimbursed.

• Mental agility to gracefully accommodate changing priorities and competing calls for support.

Physical Demands:

Requires the ability to:

• Move quickly in response to assignments

• Sit and stand for long periods

• Reach overhead and underdesk regularly

• Lift up to 40 lbs. occasionally and up to 10 lbs. frequently

Communication:

• Communicates effectively and professionally with fellow employees regarding issues

• Documents effectively in ticketing systems, following issues to resolution.

• Assists in sharing information to ensure successful completion of assigned projects.

• Openly suggests and discusses issues, concerns, ideas or solutions that may improve operations or add efficiency.