Program Assistant - Maryland

Program Assistant - Montgomery County 

Pathways to Housing DC is an innovative and nationally recognized nonprofit organization committed to ending homelessness for individuals with serious mental illnesses, co-occurring substance abuse disorders and/or other medical challenges in our Nation's capital and Maryland. Pathways is one of the originators of “Housing First”, in which we believe housing is a basic human right, and not earned.

 The Program Assistant provides administrative, clerical and reception support for the Montgomery County Programs. 

RESPONSIBILITIES:

• Welcomes consumers, guests, and staff in a courteous and professional manner.
• Answers and transfers calls
• Receives daily mail and/or faxes and distributes to appropriate departments
• Receives, processes, organizes, and submits medical records requests to requesting agency and/or appropriate personnel
• Provides reminder communications to consumers/teams informing them of upcoming/cancellation appointments
• Assists in the daily scheduling of consumers for appointments with staff.
• Ensuring the organization and cleanliness Supply Room
• Administrative tasks to include but not limited to:
  • Maintain general office email inbox
  • Processing petty cash and expense reports
  • Oversite and organization of tangible client incentives  
• Performs other related duties as assigned

QUALIFICATIONS:

• High School Diploma or GED required.
• One year or more experience as an Office Assistant/Receptionist
• Ability to maintain a professional decorum, even under challenging circumstances.
• Effective oral and written communication skills
• Strong organizational skills
• Ability to effectively manage multiple assignments simultaneously.
• Computer skills, including use of email and office systems.
• Patience, flexibility, creativity, compassion, and sensitivity to persons living with disabilities and other minority populations;
• Bilingual, (English, Spanish or other languages) highly desired.

BENEFITS: 

• 15 vacation days, paid sick leave, and 10 paid holidays
• Health Insurance
• Pathways’ paid LTD, life insurance, and EAP 
• 403b Match
• Many additional employees paid services such as legal coverage, short term disability, and pre-tax commuter benefits