Field Quality Coordinator

It is an exciting time to be part of the PatientPoint team! As the clear leader in the point-of-care industry, we offer an ideal, people-focused place to innovate, positively impact patient education and doctor-patient connections, and be inspired to build a great career.

Field Quality Coordinator

It is an exciting time to be part of the PatientPoint team! As the clear leader in the point-of-care industry, we offer an ideal, people-focused place to innovate, positively impact patient education and doctor-patient connections, and be inspired to build a great career.

Location: Tampa, FL or Cincinnati, OH

Job Summary:

We are seeking an organized and upbeat Field Quality Coordinator to join our Field Quality Team. As a Field Quality Coordinator, you will play a vital role in overseeing a team of technicians. You will conduct quality checks on completed technician appointments, submit invoices, and identify opportunities for process improvements. Your exceptional organizational skills, attention to detail, and ability to collaborate with cross-functional teams will contribute to your success in this role.

What You Will Do

• Oversee the day-to-day operations within your assigned technician territory.
• Communicate daily via phone, email, and Salesforce with assigned remote technicians and internal personnel.
• Submit timely and accurate technician payments to our Accounts Payable team.
• Provide ongoing support and guidance to field technicians, addressing any questions or concerns related to field operations.
• Perform thorough quality checks on work completed by technicians to drive adherence within established standards and policies.
• Identify any deviations, errors, or areas for improvement and provide timely feedback to correct stakeholders.
• Provide recommendations and insights on streamlining processes, optimizing resources, and improving overall Field Quality department efficiency.
• Perform any additional duties and responsibilities as assigned or required to support the field quality team.

What We Need

• High school diploma (or equivalent). Bachelor's degree a plus.
• 2-3 years of experience in a quality assurance environment or other relevant work experience a plus
• 2-3 years of experience in customer service
• Experience working with a remote technician or contractor force a plus
• Salesforce experience a plus.

Desired Qualifications

• Strong negotiation skills
• Ability to work independently in a fast-paced multitasking environment.
• Works well with others; is collaborative and compassionate.
• Excellent verbal and written communication skills
• Effective organizational and analytical skills
• Proactive in identifying and solving problems

What You Will Need to Succeed

• Self-motivation, strong ambition, and interest in directly impacting business results
• Resourcefulness, multi-tasking skills and creative problem-solving skills
• Curiosity and a strong passion for data, trend analysis and storytelling through data
• Resiliency and ability to overcome challenges, sound business judgment
• Passion for relationship building and building trusted partnerships

What We Offer

We know you bring your whole self to work every day. That is why we are committed to providing modernized benefits and cultural benefits to our teammates. We offer competitive compensation, comprehensive and affordable benefits, flex time off to rest and charge, where applicable, a hybrid work model, mental & emotional wellness resources and coaching, 401K and more.

About PatientPoint

PatientPoint® is the patient engagement platform for every point of care. Our innovative, tech-enabled solutions create more effective doctor-patient interactions and deliver high value for patients, providers, and healthcare sponsors. Through our nearly 140k unique healthcare provider relationships, PatientPoint's solutions impact roughly 750 million patient visits each year, further advancing our mission of making every doctor-patient engagement better®. Learn more at patientpoint.com.

PatientPoint recognizes that privacy is important to you. Please read the PatientPoint privacy policy , we want you to be familiar with how we may collect, use, and disclose your information. Employer is EOE/M/F/D/V

What We Offer We know you bring your whole self to work every day. That is why we are committed to providing modernized benefits and cultural perks to our teammates. We offer competitive compensation, comprehensive and affordable benefits, flex time off to rest and charge, where applicable, a hybrid work model, mental & emotional wellness resources and coaching, 401K and more.

About PatientPoint PatientPoint ® is the patient engagement platform for every point of care. Our innovative, tech-enabled solutions create more effective doctor-patient interactions and deliver high value for patients, providers and healthcare sponsors. Through our nearly 140k unique healthcare provider relationships, PatientPoint's solutions impact roughly 750 million patient visits each year, further advancing our mission of making every doctor-patient engagement better ® . Learn more at patientpoint.com.

PatientPoint recognizes that privacy is important to you. Please read the PatientPoint privacy policy, we want you to be familiar with how we may collect, use, and disclose your information. Employer is EOE/M/F/D/V

Salary : $48,800 - $61,800