What are the responsibilities and job description for the Call Center Agent position at Pattern Promotions?
Job Ad for Pattern Promotions
Job Position: Call Center Agent
Location: Columbus, OH
Salary: $34,000 - $43,000 per year
Job Type: Full-time
About Us
Pattern Promotions is a dynamic and rapidly growing company dedicated to providing exceptional branding and promotional services to businesses of all sizes. We pride ourselves on our commitment to customer satisfaction and are known for our innovative approach and vibrant company culture. Join our team and be part of a company that values excellence, teamwork, and creativity.
Job Description
We are is seeking a Call Center Agent to provide excellent customer service, answer inquiries, and resolve issues efficiently. The ideal candidate will have strong communication skills, a customer-focused attitude, and the ability to handle a high volume of calls professionally.
Responsibilities
- Handle inbound and outbound calls in a professional and courteous manner.
- Assist customers with inquiries, orders, and general information.
- Resolve customer complaints and escalate complex issues as needed.
- Maintain accurate records of customer interactions in the system.
- Follow company guidelines and scripts to ensure consistency in responses.
- Meet performance metrics related to call handling and customer satisfaction.
Skills & Qualifications
- High school diploma or equivalent (Associate’s degree preferred).
- Prior customer service or call center experience is a plus.
- Strong verbal communication and active listening skills.
- Ability to multitask and work in a fast-paced environment.
- Proficiency in basic computer applications.
Benefits
- Competitive salary within the industry
- Health, dental, and vision insurance
- Paid time off, including vacation and sick days
- 401(k) plan with company match
- Professional development and training opportunities
- Supportive and collaborative work environment
If you’re ready to be part of a passionate and supportive team at Pattern Promotions, apply today to start making a difference in the customer experience!
Salary : $34,000 - $43,000
