What are the responsibilities and job description for the Service Project Manager position at Pattison Sign Group Inc?
Job Description
Job Description
Who we are :
Pattison ID helps companies deploy their identity for maximum consistency, engagement and impact across physical and digital signage, and branded environments. Our comprehensive signage solutions, including exterior, interior, wayfinding, and digital signage, redefine how brands connect with their audiences.
Our Solutions :
We offer architectural, digital services, sign maintenance solutions and flexible leasing options. As one of the largest companies in our industry, with 7 manufacturing facilities, 8 sales and operations offices, and over 1,000 employees across the US and Canada, Pattison ID is committed to offering a culture where team members can achieve their unique career ambitions, while embodying our Core Values of Innovation, Delight, Dependability, Involvement and Drive.
Essential Functions : What you’ll do :
- Serving as the link of communication between key customers and internal teams.
- Main point of contact for customer inquiries related to service tickets and service agreements.
- Ensures ongoing communications and follow up.
- Developing a comprehensive understanding of the assigned customer(s), their on call / preventative service agreements and sign program. This would happen in coordination with the project management, sales and operation teams.
- Proactive with resolving conflicts or challenges by working internally with PSG critical stakeholders when necessary which could be related to a specific project, order, job or service.
- E10 Work to include creation / entry of all pertinent information (case, tasks, service calls related to service, surveys, estimates and production) when submitting orders.
- Service Ticketing system daily review and maintenance of new and existing tickets for tracking and reporting.
- Nurturing business relationships with key internal stakeholders Project Managers, Operations and Sales.
- Identify, create action plan / execute potential improvements to policies / procedures / account processes.
- Coordinates efforts with Director of Maintenance and customer to ensure successful site completion.
Qualifications : What you’ll need to be successful
What We offer :
Pattison ID operates independently within The Jim Pattison Group, headquartered in Vancouver, and comprised of over 605 locations worldwide. The Jim Pattison Group is broadly based across the automotive, media, packaging, food sales and distribution, magazine distribution, entertainment, export, and financial industries.
Physical Demands :
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is constantly required to sit and use hands to operate telephone, type and operate computer and mouse.
