What are the responsibilities and job description for the Emergency Services Mitigation Field Supervisor position at Paul Davis Restoration of Greater MSP and the Northland?
Job Summary:
We are seeking a highly skilled Emergency Services Mitigation Field Supervisor to join our team at Paul Davis Restoration of Greater MSP and the Northland. As a key member of our emergency services team, you will be responsible for overseeing field staff, managing labor and material budgets, and ensuring daily goals are met.
Key Responsibilities:
- Supervise field staff to ensure daily goals are met
- Manage labor and material budgets to plan out job sites and hit budgets
- Complete new job work orders and send to internal project coordinator for scheduling
- Communicate with project manager/estimator and manage communication
- Complete TPA/insurance company guidelines and documentation
- Complete photo upload to Dropbox or validate completion with technician daily
- Quality assurance - complete walks as necessary
- Obtain certification of completion and perform final walk-through
- Complete applicable Xactimate scopes and submit to tech specialist
- Make initial contact and hold relationship with customer
- Track equipment usage on jobs through RMS & MICA
- Keep compliance tasks in RMS up to date
- Get work authorization signed
- Keep extra supply of materials in vans
- Communicate with project coordinator on labor needs
- Communicate with adjusters and TPA call centers
- Complete punch list items (less than 2 hours)
- Train/coach/support technicians
- Ensure RMS is updated daily
- Special tasks assigned by operations manager
High Detail Job Accountabilities:
- Participate in marketing and business development as needed
- Participate in the collection process of payment from customers
- Complete special assignments as requested by supervisor
- Participate in emergency services when an 'all hands on deck' scenario arises
- Participate in ongoing problem-solving and practicing continuous improvement of the department and company
- Participate in Paul Davis social events, goal setting and review, all team meetings, and other opportunities to engage with the team
Work Environment:
A typical shift for this position is 7am - 5pm, Monday - Friday. However, the senior field supervisor must be able to contribute to the on-call rotation for holidays, weekdays, and weekends.
