What are the responsibilities and job description for the Technical Consultant position at Pavion?
Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across 70 U.S. locations and 22 countries. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries.
As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service.
With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients’ needs. Learn more at www.pavion.com
- Performing analyses on hardware, software, and network capabilities
- Consulting with management and other departments as required
- Improving system efficiency by consulting with end-users and providing innovative solutions
- Analyzing and improving the performance of web-based portals (Dealer Admin, Alarmnet360, Porthos, Envysion, Solink and Orchid Hybrid VMS)
- Documenting processes and monitoring system performance metrics
- Implementing the latest technological advancements and solutions
- Performing diagnostic tests and troubleshooting with techs (Install & Service Work Orders)
- Training end-users on hardware functionality and software programs
- Provide inputs on client needs and recommend solution options
- High school diploma
- Strong communication, analytical, listening, and problem-solving skills
- Foster an efficient, innovative, and team-oriented work environment
- Able to meet tight deadlines and project timelines
- Accurately identify client issues and communicate clear explanations and suggested actions to the project team
- Technical background
- Experience in Microsoft office suite, SharePoint, Microsoft 365, Teams
- Experience and preferred certification in Honeywell, Bosch, DMP, Pro Watch and March NVR’s and Software, Enyvision, CCTV (IP & Analog) Solink, Orchid, IP Config
Disclaimer: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. The job description is not be construed as a contract for employment.
Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
