Practice Manager

Job Summary

Join the mission of saving homeless pets at PAWS Chicago, one of America’s largest and most respected no-kill shelter communities. In the last 25 years, PAWS Chicago has performed nearly 300,000 free and low-cost spay/neuter surgeries, which has helped reduce the killing of homeless pets in Chicago by more than 92%. But there’s still more work to be done at our high-volume spay/neuter clinic, and PAWS Chicago wants you to join the team!

The Veterinary Practice Manager will play a pivotal role in ensuring the efficient and effective delivery of high-quality veterinary care to our animal residents, as well as overseeing the management of clinic staff and resources.

Duties and Responsibilities

• Support all aspects of clinic operations, including scheduling, inventory management, and workflow efficiency.
• Ensure compliance with veterinary standards, protocols, and regulations.
• Implement and maintain best practices for the provision of veterinary care.
• Monitor and evaluate clinic processes to identify areas for improvement and implement solutions accordingly.
• Lead, mentor, and provide guidance to veterinary technicians, assistants, and support staff.
• Conduct regular staff meetings and training sessions to foster professional development and teamwork.
• Assist with staff scheduling, performance evaluations, and disciplinary actions as needed.
• Foster a positive and supportive work environment that promotes staff morale and productivity.
• Interact with clients to address concerns, answer questions, and ensure satisfaction with veterinary services.
• Oversee client communications, including appointment scheduling, follow-up calls, and educational outreach.
• Implement strategies to enhance client satisfaction.
• Develop and manage the clinic budget, ensuring financial sustainability and cost-effectiveness.
• Monitor revenue streams, expenses, and financial performance metrics.
• Identify opportunities for revenue growth and cost containment.
• Oversee maintenance of clinic facilities and equipment to ensure safety, cleanliness, and compliance with regulatory standards.
• Coordinate repairs, upgrades, and equipment purchases as needed.
• Collaborate with other departments within PAWS Chicago to coordinate veterinary services with overall organizational goals.
• Establish and maintain relationships with external partners, including veterinary professionals, suppliers, and community organizations.

Requirements

• Bachelor's degree in veterinary technology, business administration, or a related field (Master's degree preferred).
• Licensed Veterinary Technician or equivalent certification preferred.
• Minimum of 3-5 years of experience in veterinary clinic management or related field.
• Strong leadership and team-building skills.
• Excellent communication and interpersonal skills.
• Proficiency in veterinary practice management software and Microsoft Office suite.
• Knowledge of veterinary medical terminology, procedures, and best practices.
• Ability to multitask, prioritize responsibilities, and work effectively in a fast-paced environment.
• Commitment to animal welfare and the mission of PAWS Chicago.