Client Communications Representative

Supervisor: Clinic Practice Manager

Summary: Providing excellent Customer Service to the customers of Paws Humane Veterinary Clinic

Essential Job Functions

• Answer all incoming calls to the Veterinary Clinic
• Return voicemails and messages from customers
• Schedule clinic appointments
• Maintain clean and organized reception work area.
• Function calmly in situations that require a high degree of sensitivity, tact, and diplomacy
• Provide excellent customer service and exercise friendly, helpful interaction with the public, always projecting a positive attitude and image at Paws Humane Society.
• Possess a clear understanding and adhere to standard operating procedures and the policies and procedures of the Veterinary Clinic Department and Paws Humane Society.
• Be punctual for scheduled shifts, and maintain a neat, well-groomed appearance.
• Must work efficiently, with attention to detail, and demonstrate initiative, motivation, creativity, and enthusiasm for the position and Paws Humane Society.
• Follow the directives of the department manager and perform duties responsibly.
• Engage with volunteers consistently, communicating professionally and respectfully. Including communicating gratitude to volunteers for their service and dedication as appropriate

Duties and Responsibilities are not to be construed as exclusive or all-inclusive and may evolve over time. Other duties may be required and assigned.

Knowledge, Abilities, Skills and/or Qualifications Necessary to Perform Essential Job Functions

• Must have 3 years fast paced receptionist/customer service experience
• Experience with multi-line phone systems
• Must be able to sit for extended periods of time
• Must have the ability to communicate effectively and use normal or aided vision and hearing.
• Must be able to utilize computer technology in a paper-light environment

Capabilities Necessary to Perform Essential Job Functions:

• Ability to communicate orally and in writing with pet owners, staff, volunteers, the general public and other employees.

• Ability to exercise the judgment, decisiveness and creativity required in situations involving the evaluation of information against sensory, judgmental and/or subjective criteria, as opposed to criteria that are clearly measurable or verifiable.

Job Types: Full-time, Part-time

Pay: From $10.00 per hour

Benefits:

• Employee assistance program
• Employee discount
• Life insurance
• Paid time off
• Professional development assistance

Schedule:

• Day shift
• Monday to Friday

Application Question(s):

• Please explain your experience in working in a customer oriented position.

Work Location: In person

Salary : $10