Customer Service Representative

This is not a remote position.

Job Summary
We are seeking a dedicated and enthusiastic Customer Service Associate to join our dynamic team. This role is essential in providing exceptional service to our clients, as you help them navigate their timeshare exit process, which may take up to two years.

Key Responsibilities:

• Act as the primary point of contact for clients throughout their timeshare exit process
• Conduct phone conversations to provide updates, answer questions, and offer support
• Write professional emails and correspondence to clients, attaching relevant documents as needed
• Maintain organized records of client interactions and progress
• Foster strong relationships with clients to ensure satisfaction and trust

Qualifications:

• Previous experience in Customer Service or Account Manager or similar customer-facing role
• Proficient in Microsoft Outlook, Word and CRM software
• Excellent communication skills, both verbal and written
• Strong customer service orientation with a positive attitude
• Ability to manage multiple tasks and prioritize effectively

What We Offer:

• A collaborative and supportive work environment
• Opportunities for professional growth within the company

Job Types: Full-time, Contract

Pay: $18.00 per hour

Shift:

• 8 hour shift

Ability to Commute:

• Jersey Village, TX 77040 (Required)

Ability to Relocate:

• Jersey Village, TX 77040: Relocate before starting work (Preferred)

Work Location: In person

Salary : $18