What are the responsibilities and job description for the Resident Manager position at PBS Facility Service?
Location: Brooklyn, NY
About the role:
PBS Facility Service, a leader in comprehensive building management, is looking for an experienced Building Manager to oversee our residential properties. As a Building Manager, you will ensure the seamless operation and maintenance of our facilities, uphold maintenance and security standards, and deliver exceptional service to tenants and property owners.
What you will do:
Work Order and Maintenance Management:
- Oversee the execution and monitoring of work orders using MIQ and/or Building Link, adhering to our Work Order SOP.
- Conduct regular inspections of common areas, ensuring maintenance and compliance with safety regulations.
- Manage building upkeep, including landscaping, exterior, waste management, and recycling programs.
- Oversee building systems like HVAC and electrical and respond to emergencies as per the Emergency SOP.
Maintenance Planning:
- Develop maintenance plans, integrating preventative maintenance schedules.
- Maintain operational manuals and track equipment inventory effectively.
- Communicate maintenance responsibilities and expectations clearly to the staff.
Staff Management and Training:
- Engage in collaborative decision-making and maintain high staff morale.
- Organize regular staff meetings to discuss updates and address issues.
Vendor and Contract Management:
- Liaise with contractors, ensuring compliance with our SOPs.
Compliance and Record-Keeping:
- Stay up to date and comply with all relevant laws and regulations.
- Conduct inspections and develop comprehensive emergency response plans.
- Maintain accurate records in MIQ and/or Building Link systems
Resident Relations:
- Foster positive relationships with residents, providing excellent customer service.
- Identify and implement strategies to improve building maintenance.
Proactivity:
- Proactively identify areas for improvement to enhance living experience.
- Take necessary precautions to prevent accidents and ensure a safe community environment.
What it takes to be successful:
- A minimum of 5 experience in property management or a related field.
- Strong knowledge of building systems (HVAC, electrical, plumbing, etc.).
- Excellent organizational, leadership, and communication skills.
- Proficiency in property management software (Yardi, BuildingLink, MIQ and MS Office Suite)
- Strong verbal and written communication skills.
- Relevant certifications (e.g., Certified Property Manager (CPM), Facilities Management Professional (FMP) are highly desirable
- FDNY Certs - S12, S13, S95 required
- Strong understanding of building maintenance, codes, and safety regulations.
- Ability to work flexible hours, including availability for emergency responses.
