Medical Receptionist/Front Desk

Job Title: Medical Receptionist/Front Desk

Location: Pulmonary Critical Care and Sleep Specialist, Houston, TX

Job Type: Full-Time

Salary: $15-17 per hour, commensurate with experience

Benefits:

• Health Insurance after one year of good standing
• Paid Time Off (PTO)

About Us:

Pulmonary Critical Care and Sleep Specialists (PCCSS) is led by Dr. Tehmina Badar, and our practice is committed to providing exceptional care in the fields of Pulmonary Medicine, Critical Care Medicine, and Sleep Medicine. With expertise in the diagnosis and treatment of a wide range of conditions—such as asthma, emphysema, lung cancer, sleep apnea, and insomnia—Dr. Badar and our team are dedicated to improving the health and quality of life of our patients

At PCCSS, we believe in a patient-centered approach, partnering with individuals to understand their unique needs and deliver personalized, compassionate care. Whether managing chronic respiratory conditions, providing critical care in the ICU, or addressing sleep disorders, we aim to offer the highest standard of medical services in a supportive and empathetic environment.

At PCCSS, we are committed to providing top-tier medical services while maintaining a supportive, empathetic environment for both patients and staff. We take a comprehensive, team-oriented approach to patient care. Our practice focuses on long-term relationships with patients, prioritizing their individual needs and goals.

As a dynamic and growing healthcare organization, we are proud to continuously expand our capabilities to better serve our patients. Join us as we work together to achieve better health outcomes and improve overall well-being.

Position Overview:

As the Front Desk Receptionist at PCCSS, you will be the first point of contact for our patients, setting the tone for their visit to our office. You will greet patients with a warm smile, ensuring they feel welcomed and comfortable, and help them navigate through their appointment process. Your role will also involve scheduling appointments, setting up patient charts, answering phone calls, and communicating with our billing company to ensure a seamless patient experience.

You will work closely with our physician and clinical staff to provide excellent customer service and support the smooth operation of our practice. You will be instrumental in ensuring that our patients receive the best care possible, from check-in to check-out.

Key Responsibilities:

• Greet and check in patients with a positive, friendly attitude
• Schedule patient appointments and manage daily appointment schedules
• Set up and maintain patient charts, both physical and electronic (using eClinicalWorks)
• Answer phone calls, address patient inquiries, and direct calls to appropriate staff members
• Communicate effectively with patients and the billing company regarding insurance, billing, and account inquiries
• Provide general administrative support to the clinical team as needed
• Ensure a clean and organized front desk area and waiting room
• Assist with patient check-out and appointment follow-ups

Qualifications:

• High school diploma or equivalent required; college degree not necessary
• At least 1 year of previous experience in a medical front desk or administrative role
• Strong communication skills and the ability to interact professionally with patients, physicians, and other staff members
• Experience with scheduling software; familiarity with eClinicalWorks is a plus
• Basic knowledge of medical terminology and patient records
• Ability to manage multiple tasks efficiently in a fast-paced environment
• Detail-oriented with excellent organizational skills
• Ability to handle sensitive patient information with confidentiality and care
• Bilingual in Spanish-speaking is preferred but not required
• A strong work ethic, reliability, and a team-player mentality

Work Schedule:

• Full-time, 8-hour shifts
• Day shifts, Monday to Friday

Work Environment:

• In-person position at our clinics
• Fast-paced, team-oriented setting focused on delivering high-quality patient care and ensuring accuracy

Why Join Us?

At PCCSS, we value the contributions of every team member and foster a collaborative and supportive work environment. We offer competitive pay, health benefits, and opportunities for professional development. If you are passionate about administrative work and want to work in a setting that emphasizes teamwork, efficiency, and patient care, we would love to hear from you!

How to Apply:

If you are a hardworking, reliable individual with a passion for helping others and an interest in working in a healthcare setting, we encourage you to apply. Please submit your resume and a brief cover letter detailing your relevant experience.

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Expected hours: 40 per week

Benefits:

• Health insurance
• Paid time off

Medical Specialty:

• Critical & Intensive Care
• Pulmonology
• Sleep Medicine

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person

Salary : $15 - $17