Account Manager

Account Manager

Small Group Employee Benefits - Bilingual (Spanish Required)

Are you a seasoned professional with a client service mindset, exceptional attention to detail, and a passion for delivering top-notch client experiences? Are you proficient in Ease, Employee Navigator, Excel, Word, and PDF editing, with a knack for juggling responsibilities while maintaining impeccable communication skills? If so, we invite you to explore a career opportunity with us.

At PCH Benefits, we pride ourselves on creating a workplace where careers flourish, and where dedication and professionalism are rewarded. This isn’t just a job; it’s a place where you can grow, thrive, and contribute to a team that values longevity, expertise, and a client-first approach.

What You'll Do:
As a Client Service Manager, you’ll play a critical role in ensuring our clients receive exceptional service. You’ll be responsible for:

• Acting as a trusted point of contact for clients, delivering personalized and professional support.
• Managing email and phone communications with precision and professionalism.
• Navigating carrier websites, updating client documents, and ensuring timely completion of all tasks.
• Delegating to your Service Assistants and Analyst in daily tasks such as market benchmarking, creating polished presentations, and ensuring seamless coordination.
• Informally translating from English to Spanish when needed.
• Handling multiple priorities with grace, efficiency, and an unwavering commitment to accuracy.
• Interact with clients daily, solving problems, renewing policies, and making clients smile.

What You Bring:

• Proficiency in Ease, Employee Navigator, Excel, Word, PDF Editor, Prezi (novice acceptable), and Canva (novice acceptable).
• Outstanding written and verbal communication skills in English.
• A meticulous eye for detail and zero tolerance for grammatical errors.
• Familiarity with Google email and Google Calendar.
• A client-focused approach with previous experience in Employee Benefits Account Management.
• Spanish language skills (verbal and written required).
• A Health and Life Insurance license (required).

What We Offer:

• A supportive environment where your contributions are valued.
• Competitive compensation: $60k - $80k, with benefits including:
• 401(k) with matching.
• Medical, Dental, Vision, Life, and Disability Insurance.
• Paid time off.
• The opportunity to grow within a company that values long-term careers.

About You:
You’re not just looking for a job, you’re looking for a place where your expertise and dedication can make a difference. You understand the seriousness and responsibility of this role and take pride in delivering excellent service every time. You believe in building lasting relationships and enjoy being part of a team that’s passionate about making a meaningful impact.

Join Our Team:

If you’re ready to embark on a fulfilling career and be part of a team that values integrity, precision, and the client experience, we would love to hear from you. Apply today to start your journey with PCH Benefits.

Equal Opportunity Employer:

PCH Benefits is an Equal Opportunity Employer and does not discriminate based on race, ethnicity, national origin, gender, disability, or other protected characteristics. We are committed to creating a diverse and inclusive workplace.

Job Type: Full-time

Pay: $60,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to Commute:

• Moorpark, CA 93021 (Preferred)

Ability to Relocate:

• Moorpark, CA 93021: Relocate before starting work (Preferred)

Work Location: Hybrid remote in Moorpark, CA 93021

Salary : $60,000 - $80,000