Front Desk Receptionist

Our ideal candidate has exceptional oral and written communication skills and is extremely detail orientated. You should be a ‘techie people person’ with great customer service skills and the ability to moderate online and offline conversations with our community. Must be able to provide our clients with top-notch customer service experiences. Experience with insurance billing preferred.

Reports To: Clinical Director

Time / Status: In-Person Part-time open to Full-time / Hourly/Salaried

About Us

Peace Club is a mental health clinic that specializes in treating substance abuse disorders and provides mental health therapy for individuals and families. We strive to offer the community access to quality, evidence-based addiction and mental health therapy in a safe, judgment-free space. We specialize in recovery from substance misuse and therapy for anxiety, depression, or a mood disorder.

It is our entire team’s mission to help individuals and communities recover from addiction by providing high-quality, tailored therapy. We believe in quality over convenience, and people over profits. We are a FARR accredited, DCF licensed facility with a level four recovery residence. Approved providers for SAMSHA, the Department of Corrections, and the Department of Health.

This Admissions Coordinator/Receptionist will play a vital role in connecting and fostering a positive relationship with prospective clients, current clients and alumni. In many ways, this role sets up a client’s journey with Peace Club for success and will require empathy, good listening and communication skills, strong organizational skills with attention to detail, and a desire to be a part of a team that puts clients at the center of all that we do.

Responsibilities

• Coordinate client intake processes with Admissions and Scheduling Lead and own all the front desk responsibilities.
• Responsible for responding to clients and visitors in a courteous manner in person, by phone and online.
• Take messages and provide callers with basic information, such as Company hours, Program fees, and services provided. You may also, when needed, schedule, cancel and change appointments or direct callers to other resources, such as a website or alternate contact numbers.
• Support admissions team as needed by collecting caller’s personal and financial information, accurately entering it into our software applications, scheduling consultations, and other assigned tasks under the direction of our Clinical Director.
• Play a very important role as the first touchpoint for prospective clients, their families, healthcare providers and our community partners in the office. You will welcome, greet and direct clients, and visitors to sign in and help them find the appropriate location or staff member.
• Facilitate client flow by notifying the therapists of clients' arrival, being aware of delays, and communicating with clients and clinical staff
• Protect client confidentiality, making sure protected health information is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.
• Responsible for keeping the reception area clean, organized, and keeps office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment
• Greet and escort the new client to the assigned therapist.
• Maintain an accurate facility census for all facility departments.
• Track, Audit and add attendance to all pertinent systems.
• Ensure clients sign in for each service.
• Update staff of any scheduling/attendance changes or deviations.
• Notify appropriate team members when a client is scheduled to be admitted, transferred, discharged or moves from one level of care to another.
• Explain company philosophy, policies and procedures to potential and new client/client representative.
• Act as a liaison between transferring institutions and the facility.
• Receive, sort and distribute mail accurately and timely.
• Refer facility and client concerns to appropriate individuals.
• Utilize the our computer system and software used in this department.
• Assume assigned Quality Assurance duties.
• Perform all duties as assigned in an effective manner and accept assigned duties in a cooperative manner.
• Report for work as scheduled and consistently demonstrate dependability and punctuality, and in neat, clean attire and consistently present an appropriate professional appearance.
• Handle emergency situations in a calm, effective manner.

Candidate Will Also Coordinate with the Admissions Scheduling Lead as Needed to Perform (not Limited To) The Following:

• Gather all pertinent pre-admission data to determine level of care and the ability of the facility to properly care for the client.
• Complete pre-admission and admission inquiry forms accurately.
• Interact with discharge planners in an effective, efficient manner.
• Follow admission, transfer and discharge policies and procedures.

Qualifications

• You will need a high school diploma or a GED to qualify, some college is preferable.
• We prefer job candidates with an interest in behavioral health or addiction treatment, with at least 1 year of experience working in a clinical or therapeutic environment.
• Typing, computer and organizational skills are required along with the ability to multitask, an understanding of courteous phone etiquette, and excellent verbal and written communication skills.

Communication & Collaboration

• Able to relate to clients in a warm, dignified, and empathetic manner.
• Collaborative, open to receiving feedback regarding performance, presentation, and relationships with others.
• Reliable, humble, honest, kind, respectful, committed, detail oriented, organized and flexible.
• Excited about learning, growth, and constantly evolving personally and professionally.
• Passionate about mental health, addiction treatment, and personal growth.
• Sensitive and accepting of each client’s unique personal, cultural, and social background and needs.
• Able to communicate clearly and concisely in both written, in-person, and telephone communication.
• Comfortable learning and utilizing new technologies in a fast paced work environment and can share a few examples of how you’ve done this in past jobs.
• Experienced working with the G-suite of products: Google Calendar, Gmail, Docs, Drive, Sheets, and Slides.
• Committed to protecting and ensuring client confidentiality.

Ready to Apply?

Send us a short note about why you think you're a good fit for the role, why you want work at Peace Club, and a copy of your resume to b@peace.club.

Applications that do not follow the above instructions will be immediately deleted.

Sick time, Vacation, for full or part time. Full time staff are eligible for health, dental and vision insurances.