Deposit Operations Specialist I

Summary:

To perform a variety of functions in the operations department. These functions may include but are not limited to the following: check processing, ACH processing, wire transfers, dormant accounts, negative accounts, SEG payroll processing and IRA administration.

Essential Functions & Responsibilities:

• Processes any of the following within the timeframe required: Mobile Check Deposit item review, ATM Deposit item review, mail deposits, share draft processing, ACH processing, negative accounts, dormant accounts, IRA administration, paperwork, wire transfers, subpoenas and/or SEG payrolls.
• Coordinates workflow and scheduling in order to meet processing deadlines.
• Researches problems or questions from members, clearinghouses, or correspondents.
• Communicates with members or associates concerning transactions involving accounts, overdrafts, account closings, charges and fees, transfer of funds, etc.
• Research and resolves employee and member problems.
• Cross trained in team member’s daily processes to assist when needed.
• Completes daily metrics.
• Maintains files and required documentation.
• Performs other job or department related duties as assigned

Performance Measurements:

• Carryout assigned responsibilities meeting all deadlines with respect to settlement activities, with minimum errors that result in losses to the Credit Union, in accordance with established departmental guidelines. This should be accomplished with zero unresolved errors.
• Provide friendly informed, professional, accurate service and support to all members and associates.
• Complete assigned processes with limited errors while meeting required deadlines and policies.
• Produce required reports accurately and in a timely manner.
• Troubleshoot and resolve member and internal inquiries in a timely and accurate manner.

Knowledge and Skills:

• Experience | One year to three years of similar or related experience.
• Education | A high school education or GED.
• Interpersonal Skills | Work normally involves contacts with persons beyond immediate associates generally regarding routine matters for purposes of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (members or vendors) requiring ordinary courtesy in providing assistance and information.
• Other Skills | 10-key proficiency; must be able to operate general office equipment including calculator, copy machine, Microsoft office, Microsoft excel, Microsoft Outlook, telephone; required lifting and motions tasks.

Benefits:

Peach State FCU offers competitive compensation along with a benefit package including Paid Time Off (PTO), medical, dental, vision, long-term disability, basic life insurance, Traditional and Roth 401(k) plans and company matching. We also offer optional life insurance, flexible spending account and tuition assistance.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: Hybrid remote in Lawrenceville, GA 30043