CSC33 - Referral Coordinator

Qualifications

Medical Terminology; Computer literacy; Basic Patient Care Principles; Preference to bi-lingual in Spanish, Hmong, or Punjabi to communicate with the diverse patient population.

Work Experience

6 months Medical Assistant experience working in ambulatory or community health center.

Education

High School Diploma or equivalent; Completion of accredited Medical Assistant Training Program with internship, verification required; Certification preferred.

Skills

Speaking, Active Listening, Reading Comprehension, Time Management, Writing, Critical Thinking, Negotiation, Judgment / Decision Making

Examples of Duties

• Work closely with all providers and medical support staff to establish effective working relationships.
• Coordinate referral services for PTH patients who need outside services from specialist.
• Serve as the primary point of contact for all phone calls directed to the organization relating to patient referrals.
• Maintain referral log of patients who have been referred out, or other patients who have been referred in.
• Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
• Maintain communication with referring provider to keep them informed of the referral status of their patient.
• Maintain excellent rapport with referring physician’s offices and staff.
• Knowledge of physician specialties to make appropriate referrals for coordination of patient care.
• • Maintain hospital discharge log and coordinate patient follow up appointments.
• Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating computers.
• File patient information in patient EHR record in a timely manner.
• Demonstrate safe use of equipment and report malfunctions.
• Coordinates schedules and oversees the Telemedicine program at Peach Tree Clinic.
• Demonstrate basic knowledge of medical terminology, anatomy and nursing care relevant to body systems.
• Participate in staff meetings and in-service training and contributes ideas for personal and professional growth.

Additional Responsibilities

• Operate telephone providing information, taking messages, or scheduling appointments.
• Transmit information or documents to customers, using computer, mail, or facsimile machine.
• Assist in training new staff as needed.
• Other duties as required.

Travel Requirements

Occasionally may travel to other sites to attend meetings or training, occasionally overnight for training.

Tools & Technology

Tools: Calculators or accessories; Photocopiers; Scanners; Faxing equipment; Computers and Keyboards; Telephones

Technology: Data software - NextGen; Microsoft Office programs; Electronic Mail – Microsoft Outlook

Knowledge

Clerical, Customer and Personal Service, Mathematics; Infection Control; HIPAA; MSDS; Medical Terminology

Abilities

Oral Comprehension; Oral Expression; Written Comprehension; Written Expression; Problem Sensitivity; Deductive Reasoning; Inductive Reasoning; Near Vision; Speech Clarity; Speech Recognition

Work Activities

Communicating with Supervisors, Peers, or Subordinates; Getting Information; Interacting with Computers; Performing Administrative Activities; Making Decisions and Solving Problems; Organizing, Planning, and Prioritizing Work; Communicating with Persons Outside Organization; Establishing and Maintaining Interpersonal Relationships; Judging the Qualities of Things, Services, or People; Documenting/Recording Information

Work Styles

Integrity; Dependability; Attention to Detail; Cooperation; Independence; Initiative; Self Control; Adaptability/Flexibility; Concern for Others; Stress Tolerance

Work Context

Physical Demands: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential function of the job, with or without accommodation. Prospective employees must complete a pre-employment medical exam (Occupational Group IV) which will measure the ability to:

• See well enough to read fine print and view a computer screen; speak and hear well enough to understand, respond, and communicate clearly in person and on the telephone; independent body mobility sufficient to stand, sit, walk, lift or move, stoop, and bend to access the work environment and a standard office environment; manual dexterity and sufficient use of hands, arms and shoulders to repetitively operate a keyboard and to write; and the ability to sit or walk for prolonged periods of time.
• Occasionally may be required to lift/move or assist in lifting/moving up to 50lbs.
• Reasonable accommodation may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation.

Work Environment: Generally, a typical office environment.