What are the responsibilities and job description for the Front Office Supervisor position at Peachtree Group Hospitality Management?
The Front Office Supervisor supervises guest services team members to ensure efficient and smooth operations, producing excellent feedback and guest satisfaction. Responds professionally and courteously to guests by providing accurate and timely information and services.
- Supervise daily shift processes, ensuring all team members adhere to standard operating procedures.
- Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation.
- Resolve customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
- Build strong relationships and liaise with all other departments, especially housekeeping, reservations, etc.
- Controls cash transactions at the front desk and maintains complete responsibility for the personal bank as specified by the hotel bank agreement policy.
Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide paid holidays, paid time off, and additional perks, including access to our employee assistance program and fund.
