What are the responsibilities and job description for the Call Center Customer Service Representative position at Peak Dental Services?
Description
Join Our Growing Team at Peak Dental Services!
Are you ready for an exciting career in customer service where you can make a real difference every day? Peak Dental Services is rapidly expanding, and we’re looking for an enthusiastic, full-time Call Center Customer Service Representative to join our dynamic team. If you’re a motivated individual passionate about helping people, this is the perfect opportunity!
Why Peak Dental Services?
At Peak Dental Services, we believe in creating a supportive, inclusive work environment where you can thrive! We’re a rapidly growing dental network with a clear vision for the future, and we need dedicated team members like YOU to help us reach our goals. Plus, you’ll enjoy the perfect work-life balance with weekends and evenings off!
Position Overview:
As a Call Center Customer Service Representative, you’ll be our valued patients' first point of contact. You’ll handle inbound calls, help schedule appointments, and provide exceptional customer service in a fast-paced, high-energy environment. Whether scheduling new patient appointments or assisting with existing patient needs, every day brings new opportunities to make an impact.
What We’re Looking For:
- Experience in a fast-paced, inbound call center or customer service role (1 years in the past 12 months)
- Strong communication skills: Clear, professional, and empathetic voice for connecting with patients
- A sales-driven mindset: Convert inquiries into appointments and ensure the best care for our patients
- Critical thinking & problem-solving skills: Ability to think quickly on your feet and take action independently
- Customer-focused attitude: We’re looking for people who are passionate about providing excellent service
- Ability to multitask in a fast-paced environment while maintaining a high level of accuracy
What You’ll Do:
- Answer and assist inbound calls from new and existing patients
- Schedule appointments and coordinate communication between offices and staff
- Assist patients by answering questions, transferring calls, and updating account information
- Work with multiple dental systems to efficiently manage appointment schedules
- Maintain call quality standards and meet call center KPIs
- Demonstrate exceptional customer service at all times, ensuring every patient feels valued
Work Hours:
- Monday - Friday, 7:00 AM - 5:00 PM (8-hour shift)
We Offer Competitive Benefits:
- Medical, Dental, and Vision insurance
- Voluntary STD-LTD and Life Insurance
- Paid Time Off (PTO) and Holiday Pay
- 401K Match
- Employee Discounts
- And much more!
About Us:
Peak Dental Services was founded in 2008 by Dr. Douglas Peak and his son A.J. Peak. Their vision was simple: to build a dental practice that offers exceptional care and an outstanding patient experience. With a background in business and dentistry, they quickly recognized the need for a strong team to help grow the business—and that’s where YOU come in! Our team is passionate about making a difference, and we welcome motivated individuals who share that same commitment.
Ready to Join Our Team?
If you’re looking for a rewarding, fast-paced role where you can make a difference and have fun doing it, apply today! Peak Dental Services is growing; we want you to grow with us.
Don’t miss out on the opportunity to join a thriving company and take your career to the next level with Peak Dental Services. Apply now! Applications will be received through December 31st, 2024
- Hourly compensation between 17-20/hr DOE
- Predictable schedule working Monday-Friday 8a-5 pm
Requirements
- 1 years of recent experience as a Call Center Representative or in an administrative role
- Minimum typing speed of 40 WPM
- Medical setting experience is a plus but not required
- Strong written and verbal communication skills
- A passion for customer service and helping others!
Salary : $18 - $20
