Service Desk Manager

Are you known for your strong leadership skills? Do you excel in guiding and supporting others? If so, we have an exciting opportunity for you. We are currently seeking candidates for a managerial position that plays a crucial role in our business operations. As a manager, you will have a significant impact on the overall experience of our guests and visitors. Your responsibilities will include overseeing the day-to-day operations, ensuring efficient and effective customer service, and maintaining the cleanliness and functionality of various areas within our facility.

The ideal candidate will possess previous experience in a managerial role, a proven track record of success, and a genuine passion for promoting the programs and services offered by our club. Strong leadership, excellent communication skills, and a commitment to achieving excellence are essential. If you are ready to take on a key role in shaping the success of our center, we encourage you to apply.

This is a full-time position. Days and hours of work are: 3 to 4 Weekday nights from 2:00 pm-10:00 pm, as well as Saturdays and Sundays 10:00 am-6:00 pm.

Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Act as the primary point of contact for member inquiries, concerns, and feedback.
• Foster a positive and collaborative environment for club members and employees.
• Display a consistently positive attitude towards members, staff, job tasks and mission statement.
• Resolve escalated customer issues in a timely and efficient manner.
• Recruit, train, and supervise a team of customer service representatives.
• Provide ongoing coaching and development to enhance the team's performance.
• Implement strategies to enhance customer satisfaction and loyalty.
• Develop and implement effective communication strategies to keep members. informed of club activities, promotions, and updates.
• Regularly evaluate customer service processes and identify areas for improvement.
• Keep the team informed about new club offerings, policies, and procedures.
• Ensure that the club adheres to all relevant regulations and guidelines related to customer service and health and safety.
• Assist team with checking in guests and members, operating cash register, using computers, answering phones and cleaning.
• Assist management team with scheduling and payroll as needed.
• Maintain current knowledge of club programs, services, and events.
• Attend monthly manager meetings as scheduled.

Competencies

• Customer service management experience, preferably in a fitness or health club setting.
• Observant and detail orientated while staying attentive to current surroundings
• Self-motivated and able to work with little to no supervision
• Possessing strong leadership, communication, interpersonal, organizational and time management skills
• Ability to listen empathetically, with strong conflict resolution skills
• Supervisory Responsibility

This position helps manage all Service Desk Attendants and is responsible for leadership, communication, performance management, and worksite safety.

Work Environment
This job operates in a health club environment. This role routinely uses standard office equipment such as desktop computers, smart phones.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Continual standing and walking during shift
• Continual reaching with hands/fingers/arms during shift
• Occasional climbing, balancing, kneeling and crouching during shift
• Must be able to occasionally lift over 30 pounds
• Will occasionally encounter toxic chemicals, with proper PPE provided

Position Type and Expected Hours of Work
This is a full-time position. 5 Days split across Weekdays and Weekends.

Required Education and Experience

• High School Diploma or GED equivalent
• Current certifications in CPR, AED, and First Aid are required within 30 days of hire.

AAP/EEO Statement
The Company provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Evening shift
• Every weekend

Work Location: In person

Salary : $18