What are the responsibilities and job description for the Repair Administrator position at Peak Technologies?
JOB SUMMARY & SCOPE :
Responsible for assisting with the Return Merchandise Authorization (RMA) process for our Manage Service and Depot repair customers. This position works closely with Receiving, Shipping, Contract Admin, 3rd party vendors, and customers. It is imperative for this individual to project a professional company image with customer interaction.
KEY ACCOUNTABILITIES :
- Opening / Updating / Closing Managed Service Return Merchandise Authorizations in Peak systems and with vendors.
- Tracking RMA’s from time of opening to time it is returned to customer.
- Escalating when RMA’s not meeting SLA due to vendor and / or customers are not meeting due-back SLA.
- Facilitating updates to equipment records and confirming contracts are correct.
- Work with warehouse on pulling and sending customer’s spare pool devices.
- Work in multiple systems simultaneously.
- Create & Update New / Existing Client Records.
- Identify, research, and resolve customer issues and questions on RMA’s; Escalates to appropriate Department Managers for assistance when needed.
- Communicating with customers through various channels.
- Attends and participates in meetings and training as required.
- Partner with Sales Department and Client Manager on Special Price Quotes for New Customers.
- Prioritize calls and emails according to urgency and importance.
- Produce reports from systems to meet customer needs.
- Other job duties as assigned.
EDUCATION EXPERIENCE KEY TRAITS :
TYPICAL PERFORMANCE TARGETS :
LANGUAGE SKILLS :
SUPERVISION :
DECISION MAKING REASONING :
About Peak Technologies :
Peak Technologies provides end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the optimization of supply chain and field-based business processes. Peak Technologies' in-depth industry-specific experience, state-of-the-art solutions and managed services, and exemplary customer support provide transformational business solutions and results that deliver greater ROI and outstanding value.Peak Technologies serves as a trusted business partner for some of the world's largest companies, while also supporting local and regional customers with an extensive coverage footprint throughout North America and Europe.
Salary : $13 - $14
