What are the responsibilities and job description for the Front Desk Receptionist/Assistant position at Pearl Orthodontics?
We are a family and customer service oriented, technology driven orthodontic practice that has been established in Fremont over 10 years. We have our second location in San Ramon. We are looking for a Front Desk/Admin personnel. We are offering a full time position Mon-Fri . Any dental experience preferred.
We value our team members and we are looking for someone who has the following skills:
- Team player and excellent communication skills
- A warm, positive & compassionate personality
- Adaptable and personable
- Has experience with cutting edge technology and computer skills
- Ability to prioritize workload and multi-task efficiently
- Must be detail oriented, organized and dependable
- Focused on a vision and committed to providing and unprecedented level of care to patients
- Enjoys building patient rapport
Core responsibilities:
- Schedule Patients
- Update appointments based on insurance and need.
- Call to confirm or reschedule.
- Check patients in/out and collect their portion.
- Organize and present Treatment Plans to patients.
- Post payments
- Make sure patient balances are accurate before they come in.
- Help make sure daily payments match up.
- Post online payments from insurance companies.
- Post payments that are called or mailed in.
Insurance
- Update patient insurance profile until all benefit questions are answered accurately and thoroughly (via Dolphin or the insurance carriers website, or by calling).
- Send claims with all required documents (via mail, but mostly electronically).
- Be comfortable answering insurance coverage questions that patients might have.
- Communicate with our partners
- Assist in daily communication between the Doctors and the lab.
- Make sure all lab packages go out on time.
- Promptly send all referrals and accompanying images.
- Communicate with other offices regarding new/transfer patients.
Please apply with resume, cover letter and provide three professional references.
Job Type: Full-time
Pay: $21.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Paid time off
Schedule:
- Day shift
- Monday to Friday
Work Location: In person
Salary : $21 - $25