Order Verification Specialist

Position Overview:

The Order Verification Specialist will be charged with the timely completion of the order verification process, (virtual and in person), for each replacement order in his/her assigned area of responsibility. The primary function of this position is to gather correct job site and product requirements and clearly communicate installation processes to set realistic expectations with our homeowner customers. This position may also assist with installation recovery work as needed. Continually strive for 100% “Very Satisfied” customers.

Responsibilities/Accountabilities include the following, but not limited to:

· Must be fully knowledgeable on all aspects of the Order Verification Process.

· Must be able to use various forms of technology for order notes, communication and documentation.

· Responsible for the timely execution of the Order Verification process.

· Communicates effectively with customers and serves as a professional Pella representative on all job sites assigned to him/her.

· Responsible for setting realistic expectations with the homeowner of what they can expect from the Pella Installation Process.

· Must have knowledge and experience to take and record accurate measurements.

· Performs job site inspections to assess home for water intrusion, rot, mold, and other issues.

· Confirms job-site suitability for the installation process and work with homeowner to resolve any discovered issues. Provides documentation and photos to assist installation teams.

· Responsible for controlling cost of projects and recoveries.

· Works with both the sales and installation teams to ensure seamless order fulfillment

· Delivers missing items needed for installations to job sites to increase first time completion rate as needed.

· Visit job sites when needed to determine if the installation meets manufacturing guidelines for installation and will report any concerns to their manager.

· Provides training as needed to Retail Sales Consultants

· Ensures that prescribed job site safety rules are always followed during the order verification process.

· Performs minor service or installation tasks to improve customer satisfaction and complete a job in a timely manner.

· Demonstrates a personal commitment to the highest quality of work.

· Must have a valid driver’s license and follow company Fleet Safety Policy

· Maintains assigned company vehicle

Job Type: Full-time

Pay: $27.27 - $32.30 per hour

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Work Location: On the road

Salary : $27 - $32