Job Description
Job Description
Description :
Job Title : Operations Lead
Reports To : Store Manager, Assistant Manager, Operations Manager
Job Type : Full-time
Shift Hours : 8 : 30 am – 5 : 30 pm or 9 am – 6 pm, 5 days a week (Weekend availability required)
Pay : $17.00 per hour
Expected Hours : 40 – 45 hours per week
We're Hiring : Join Our Team as We Reopen Our Busiest Location!
We’re excited to announce that our busiest location, impacted by Hurricane Milton, is reopening soon! We are hiring for multiple positions to help us get back to full operation and serve our community.
- Training Period : 1 / 21 / 25 to 2 / 28 / 25 (at our sister location, University Town Center)
- Estimated Reopening Date : 3 / 1 / 25
If you're passionate, motivated, and ready to be a part of our team, we’d love to hear from you!
Position Overview :
As an Operations Lead , you will manage the daily operations of the store, ensuring smooth sales processes, effective merchandising, and maintaining a high standard of store upkeep. You will be a key player in overseeing shipments, internet orders, and inventory, while also leading a team to ensure operational efficiency. You will assist in visual planning, stocking, and ensuring that all processes run efficiently.
Key Responsibilities :
Store Operations : Manage daily operations including sales, merchandising, visual displays, and store maintenance.Shipping and Receiving : Process daily shipments, unload truck shipments, and ensure internet orders are shipped accurately and timely.Team Leadership : Direct and coordinate daily tasks of a team of 5 employees, including sales, stock personnel, and cashiers.Merchandising & Visual Maintenance : Oversee product display, ensuring visual standards are met and that shoe bins are stocked and sized properly.Inventory Control : Maintain inventory integrity through accurate processing and shipment of daily receiving and order fulfillment.Task Delegation : Collaborate with management to assign tasks and projects to staff, ensuring the timely completion of daily and long-term objectives.Markdown & Transfers : Oversee markdown projects and recommend inventory transfers to optimize stock levels.Vendor Returns : Maintain processes for returning items to vendors.Compliance & Safety : Ensure adherence to company policies, safety standards, and maintenance procedures.Security Measures : Help ensure the security of the store, following company guidelines and maintaining vigilance.Benefits :
401(k) with matching contributionsDental, Vision, and Health InsurancePaid Time Off (PTO)Competitive pay with performance-based incentivesOpportunities for growth and advancement within the companyA supportive, dynamic, and customer-focused work environmentEmployee DiscountsBonus ProgramIf you are a passionate retail associate with a strong commitment to customer service and a proven track record in operational excellence, we encourage you to apply and become an integral part of our team.
Requirements : Qualifications :
Education / Experience : High school diploma or GED; minimum 4 years of related retail experience and / or training.Supervisory Experience : 1 year of supervisory experience, managing teams of employees (sales, stock, or cashiers).Retail Operations : 1 year of experience in retail operations, including order fulfillment and merchandising.Physical Requirements : Ability to lift and move up to 50 pounds. Ability to stand, walk, bend, and reach frequently.Skills :
Communication : Strong written and verbal communication skills, with the ability to effectively engage with both customers and staff, and communicate clearly with team members and management.Mathematical Ability : Competence in calculating discounts, percentages, commissions, and applying basic algebra and geometry.Problem-Solving : Strong analytical skills to identify, troubleshoot, and resolve operational challenges, adapting to changing work conditions and proactively preventing issues.Technology : Proficiency with word processing, spreadsheets, inventory software, order processing systems, point-of-sale (POS) systems, and retail management software.Organizational Skills : Strong multitasking abilities with attention to detail in managing store inventory, operational processes, and prioritizing tasks to meet deadlines.Customer Service : Customer-centric approach with a focus on delivering excellent service and effectively addressing inquiries or concerns related to store operations.Team Collaboration : Ability to work effectively as part of a team, with a collaborative attitude in coordinating with other departments and team members.Adaptability : Flexibility to adapt to changing priorities and store requirements, with a willingness to take on different tasks as needed in a dynamic retail environment.Physical Stamina : Ability to stand for extended periods and lift / move boxes or merchandise as required, with the stamina to manage the physical demands of a retail operations role.Knowledge of Store Policies : Familiarity with and adherence to store policies and procedures, including understanding safety and security protocols.Work Environment :
Moderate noise level typical of a retail setting.In-person position with a focus on hands-on leadership and day-to-day store operations.
Salary : $17
