What are the responsibilities and job description for the Dispatcher position at Penguin Air Plumbing & Electrical?
Penguin Air, Plumbing, and Electrical is on a mission to be the largest and most reputable home services company in the greater Phoenix area. We are able to provide the best customer experience from a team of talented professionals because we recognize happy employees are our greatest asset. As our business continues to grow, we are always looking for great people to be a part of the team and make a difference!
A Dispatcher plays a vital role in coordinating and managing service calls for various home maintenance and repair companies, such as plumbing, HVAC, or electrical services. They are responsible for scheduling appointments, assigning technicians to jobs based on location and expertise, and ensuring timely responses to customer requests. Dispatchers communicate directly with both customers and service personnel, providing updates and addressing any issues that arise during service visits. They also maintain records of service calls, track job progress, and optimize routes to enhance efficiency. Ultimately, a Dispatcher ensures that customers receive prompt and effective service, contributing to overall customer satisfaction.
Apply for additional details!
We offer:
- Health benefits including medical, dental, vision, life insurance, & long and short-term disability insurance
- 401(k) retirement with company match
- On-site full gym & basketball/pickle-ball court
- Weekly pay with incentives and bonuses
- Company events & parties for individuals & families
- Holiday pay, vacation pay, & paid time off
Job Requirements:
- Pre-employment background check
- Pre-employment drug screen
- Computer proficient
We look forward to hearing from you!
