Radiation Front Desk Coordinator

Our caring and educated staff remains dedicated to providing insightful, compassionate care to all of our patients. We understand that every person is unique and we strive to ensure that our patients achieve not only the best possible outcome for their cancer treatment, but also the highest quality care and service during and after treatment. With Medical Oncology, Radiation Oncology, Diagnostic Imaging, as well as an onsite laboratory and pharmacy, we truly offer complete cancer care, under one roof.

Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.

Job Description:

Overall responsibilities include but are not limited to:

Scheduling 50%

• Monitor telephone statistics daily and intervene as needed to meet standards.
• Meet patient needs through a variety of methods including but not limited to
  a. Answer incoming phone calls and make outbound phone calls
  b. Gathering information to route appropriately.
• Maintains or initiates faxes.
• Maintain desk and/or clinic supplies.
• Sort and distribute mail.
• Contribute to the smooth operation of practice.
• Check out patients and print after visit summaries.
• Schedule appointments via phone, in person or via electronic correspondence.
• Schedule follow up appointments.
• Coordinate appointments for patients in other clinics.
• Coordinate Lab and Radiology appointments.
• Cancel and reschedule appointments.
• Manage electronic worklists.
• Collect patient photographs, document signatures and insurance card scans.
• Update and verify primary care and referring providers.
• Evaluate referrals and link to appropriate upcoming appointments.
• Promote and assist patients.
• Verify and update patient demographics.
• Obtain and prep New Patient charts prior to arrival.
• Research hospital systems for correct patient documentation.
  (Labs, Imaging, Pathology, etc.)

Patient Care 20%

• Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
• Hear and direct complaints to Management from patients or the public.
• Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.

Medical Records 20%

• File and maintain records.
• Transmit information or documents to customers, using computer, mail, or facsimile machine.
• Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
• Observing, receiving, and otherwise obtaining information from all relevant sources.
• Forward Attorney Medical Records Requests to Executive Assistant/Compliance.

Billing 10%

• Serve as resource person and provide information to patient scheduling staff and patients regarding insurance.
• Verify visit account and insurance information and transfer to billing if updates are needed.
• Collect copays, pre-payments, and outstanding balances.
• Manage visit prior authorization and referral requirements:

• High School education
• 1-2 years relevant experience in public contact
• Minimum one-year Medical Reception experience (desired)

Essential qualities necessary include, but are not limited to:

• Patient and pleasant personality; works well with a variety of people.
• Detail oriented.
• Team player.
• Ability to work independently, with little supervision.
• Interfaces well with staff and physicians.
• Professional demeanor.
• Pleasant and friendly tone of voice.