What are the responsibilities and job description for the Inside Sales Representative position at Pennsylvania Machine Works?
Summary
Job Description
Responsible for generating sales at the highest market level and to maintain and increase the customer base.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Respond to and resolve customer complaints.
Quote price and availability to customers.
Enter sales quotations and orders into the computer.
Discuss product offerings with customers and answer technical questions.
Follow up on desirable bills of material and other sales leads.
Maintain a current knowledge of competitors and industry trends through attendance at seminars, special education and training to assure timely and accurate delivery of product according to customer specification.
Communicate market intelligence to other areas of the companies.
Attend and/or staff trade shows where necessary.
Maintain an accurate database on sale territories, customer contacts and end users.
Attend and participate in sales meetings.
Travel with outside sales representative or alone to visit customers, contacts or end users.
Use personal computer, data entry terminal, fax machine, other office equipment including the digital scanners.
Prepare and submit reports, documents and records required by company policy.
Utilize individually and/or further the use of total quality concepts, tools and techniques to support continuous quality improvement in all processes in which the position participates with a positive "Can Do" attitude.
Observe all company policies and regulations including safety, housekeeping, confidentiality of information, and quality of work with support of ISO procedures and standards.
Perform other duties as requested or necessary to meet business conditions and changes.
Support, encourage and maintain a positive team working atmosphere throughout the company.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Must have a valid driver’s license and the ability to obtain a passport for travel.
Must have the ability to utilize Microsoft products such as Word and Excel.
EDUCATION And/or EXPERIENCE
Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
Language Skills -
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Mathematical Skills -
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
REASONING ABILITY
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and fumes or airborne particles. The noise level in the work environment is usually moderate.
Company Description
Since its founding in 1931, Pennsylvania Machine Works has grown to become a leader in the forged pressure fitting industry. Each distinct division, Penn Machine, US Drop Forge and Penn Texas contribute to the unique ability of Pennsylvania Machine Works. Forged pressure fittings, 1/8" through 6" and branch outlet connections 1/8" through 72" are all manufactured at our various locations.
Since its founding in 1931, Pennsylvania Machine Works has grown to become a leader in the forged pressure fitting industry. Each distinct division, Penn Machine, US Drop Forge and Penn Texas contribute to the unique ability of Pennsylvania Machine Works. Forged pressure fittings, 1/8" through 6" and branch outlet connections 1/8" through 72" are all manufactured at our various locations.
Job Description
Responsible for generating sales at the highest market level and to maintain and increase the customer base.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Respond to and resolve customer complaints.
Quote price and availability to customers.
Enter sales quotations and orders into the computer.
Discuss product offerings with customers and answer technical questions.
Follow up on desirable bills of material and other sales leads.
Maintain a current knowledge of competitors and industry trends through attendance at seminars, special education and training to assure timely and accurate delivery of product according to customer specification.
Communicate market intelligence to other areas of the companies.
Attend and/or staff trade shows where necessary.
Maintain an accurate database on sale territories, customer contacts and end users.
Attend and participate in sales meetings.
Travel with outside sales representative or alone to visit customers, contacts or end users.
Use personal computer, data entry terminal, fax machine, other office equipment including the digital scanners.
Prepare and submit reports, documents and records required by company policy.
Utilize individually and/or further the use of total quality concepts, tools and techniques to support continuous quality improvement in all processes in which the position participates with a positive "Can Do" attitude.
Observe all company policies and regulations including safety, housekeeping, confidentiality of information, and quality of work with support of ISO procedures and standards.
Perform other duties as requested or necessary to meet business conditions and changes.
Support, encourage and maintain a positive team working atmosphere throughout the company.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Must have a valid driver’s license and the ability to obtain a passport for travel.
Must have the ability to utilize Microsoft products such as Word and Excel.
EDUCATION And/or EXPERIENCE
Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
Language Skills -
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Mathematical Skills -
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
REASONING ABILITY
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and fumes or airborne particles. The noise level in the work environment is usually moderate.
Company Description
Since its founding in 1931, Pennsylvania Machine Works has grown to become a leader in the forged pressure fitting industry. Each distinct division, Penn Machine, US Drop Forge and Penn Texas contribute to the unique ability of Pennsylvania Machine Works. Forged pressure fittings, 1/8" through 6" and branch outlet connections 1/8" through 72" are all manufactured at our various locations.
Since its founding in 1931, Pennsylvania Machine Works has grown to become a leader in the forged pressure fitting industry. Each distinct division, Penn Machine, US Drop Forge and Penn Texas contribute to the unique ability of Pennsylvania Machine Works. Forged pressure fittings, 1/8" through 6" and branch outlet connections 1/8" through 72" are all manufactured at our various locations.
