Toll Collection Business Systems Analyst

Job description: Job Purpose and Summary

This position is responsible for analyzing toll collection projects and systems and works on project deliverables that integrate the System Development Life Cycle (SDLC) process including design, development, testing, installation, and maintenance activities. Work is performed with some independence and reviewed by a supervisor for attainment of program goals, completion of projects, and overall performance. 

Essential Functions & Responsibilities

Performs project life cycle activities that involve the design, configuration, development, testing, installation, and upgrades of tolling applications.

Maintains existing application software and toll collection systems support in the event of failure or changing business needs.

Develops testing scripts and participates in extensive integration testing for toll collection application implementation and upgrades.

Drafts technical documentation relating to the program design and development.

Creates moderately complex database queries for internal customers and for Toll Collection System Performance.

Analyzes information to diagnose, troubleshoot, and resolve problems with toll collection systems, programs, hardware, software, and services.

Monitors toll collection systems daily to detect issues and assists in problem resolutions. Ensures that automated processes continue to run properly.

Identifies and recommends changes to processes and system configurations to facilitate effectiveness and improve system performance.

Communicates with stakeholders to understand their reporting needs and suggests solutions.

Supports Toll Collection Systems reporting and data needs. Gathers data and prepares spreadsheets of requested data using pivot tables, graphs, and charts.

May participate in the Request for Proposal (RFP) process. Assists with implementation of resulting system changes.

Uses situational awareness to anticipate and prevent accidents.

Performs related duties as assigned.

Qualifications

Eight (8) years of experience with Microsoft Structure Query Language (SQL) or other database querying experience;OR Four (4) years of Microsoft SQL or other database querying experience AND a bachelor’s degree in information technology or related field. Equivalent combination of education and/or experience may be accepted. 

One (1) year of the experience must include creating reports using SQL Server Reporting Services (SSRS) or other similar reporting software. SSRS experience preferred. 

Must demonstrate proficiency in Microsoft Excel. Skills assessment may be required prior to interviewing for this position. 

Possession of a valid driver’s license. Must obtain and maintain a valid Pennsylvania driver’s license within six (6) months of employment.

Competencies Analytical Thinking Attention to Detail Innovation Problem Solving/Analysis Quality Control Reliability Research Skills Results Driven Teamwork Orientation Technical Capacity Physical Demands and Work Environment

Position demands include frequent speaking, writing, and reading reports. Position requires frequent work at a computer utilizing business programs and PTC specific operating systems. Position requires occasional travel and/or fieldwork with exposure to roadway traffic. Occasionally works outside of normal business hours for assigned work assignments.

Office environment with low levels of noise, adequate lighting, and comfortable temperature. Field environment may include exposure to moderately adverse and undesirable conditions. Physical environment is generally safe, but safety equipment or precautions must be followed in field conditions.  

Disclaimer

The information provided in this job description has been designed to indicate the general nature and level of work performed by the incumbent(s) within this job. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of the employee(s) assigned to this job. Management has the discretion to add or modify duties of the job and to designate other functions as essential at any time.