What are the responsibilities and job description for the Client Services Representative – (Transportation) position at Penquis?
Join our Transportation Team! Penquis, a social services agency serving Penobscot, Piscataquis, and Knox counties for over 50 years, is currently seeking a Client Services Representative. As the Client Service Representative, you will process intake information on behalf of clients, schedule trips, determine mode of transportation based of information provided, and assist with data entry for the billing process. This is a full-time (40hrs. Monday-Friday 8-5:00) position based out of our Bangor location.
Location: Bangor, Maine
Client Services Representative Responsibilities
- Perform intake activities, gathering client information as necessary to determine client eligibility for services.
- Process client information to certify eligibility.
- Verify information given by clients.
- Perform filing and record keeping activities.
- Reach out to clients as necessary to gather additional information, or to verify information.
Client Services Representative Requirements:
- High-school diploma or equivalent and 1-2 work experience in an office setting where client contact was a responsibility.
- Good communication skills.
- Computer proficiency and experience, including Microsoft Office and word processing skills.
- Must be able to interact with the public in a professional manner; maintain client information in complete confidence; and learn and apply federal and state regulations.
- Upon hire and periodically thereafter, must comply with Penquis background check requirements with satisfactory results, as outlined in current contract provisions.
Excellent Benefits Package: (benefit eligible)
- 14 Paid Holidays (Including your Birthday!)
- Paid Time off 3 Days upon hire
- Paid training for all required certifications
- Dental/Health/Vision
- Retirement Plans
- Tuition Reimbursement
- Wellness Incentives
- Employee Assistance Program
The current rate of pay for this position starts at $16.98 per hour, and additional compensation may be given consideration with relevant experience.
Penquis offers an excellent benefits package, competitive wages, and opportunities for educational advancement, certification, and coursework. Join our team by applying online at or contact us at 973-3500 (TDD: 973:3520) or by email at employment@penquis.org to request an application and job description.
In accordance with federal regulations, Penquis does not discriminate. Reasonable accommodation will be made for otherwise qualified persons with disabilities. Penquis is a tobacco and smoke-free workplace.
Salary : $17
