Payments, Risk and Fraud Analyst

Payments, Risk & Fraud Analyst

Reports To: Operations Director

Location: Hybrid (set 2 days per week in Philadelphia office)

Company Overview:

You will be joining a revolutionary gambling consulting farm focusing on online casino platforms in the iGaming industry. This includes, but is not limited to, supporting mobile casino development, working with both regulators and operators, and collaborating with some tribes across the country.

Role Summary:

The Payments, Risk & Fraud Analyst is responsible for monitoring and analyzing customer transactions to identify and prevent fraudulent activity, ensuring the integrity of the platform while mitigating financial risks associated with payments, including chargebacks and suspicious online gambling patterns across various payment methods used by our players. This role requires meticulous attention to detail, strong analytical skills, and the ability to collaborate cross-functionally to both proactively & reactively reduce fraud & payment issues across the brand's online business. The ideal candidate will have experience investigating and resolving fraudulent transactions, including knowledge of common fraud schemes and tactics as well as awareness & understanding in AML & KYC regulations and best practices within the gaming or financial services industry.

Essential Duties & Responsibilities:

• Transaction Monitoring & Fraud Detection and management, including but not limited to:
• Monitor customer activity for suspicious behavior, including fraud, bonus abuse, gaming and betting behavior (game style, bet frequency and size) and irregular deposit/withdrawal patterns.
• Analyze session history, transactions, and player behavior to detect fraud or money laundering.
• Handle all actions following account blocks flagged as ‘Fraud,’ ensuring proper follow through & diligent tracking to maintain business continuity and customer contact.
• Conduct investigations into suspected 1st-party misuse, account compromise, or facility fraud cases.
• Identify and investigate complex or high-risk fraud cases.
• Evaluate daily fraud indicators, alerts, and referrals to distinguish genuine customers from fraudulent activity.
• Identify opportunities to enhance fraud detection and automation.
• Make autonomous decisions on handling fraudulent accounts in line with the brand & Regulatory protocol.
• Assist Fraud team on payment processing, as well as leading payments strategy and management, included but not limited to:
• Process, reject, or approve player withdrawals in compliance with the brand's SOP standards.
• Address and resolve internal escalations and queries related to missing deposits, withdrawals, or customer payment issues.
• Liaise with 3rd-party payment providers to enhance investigations and resolve player issues promptly.
• Generate detailed reports on fraud trends, chargeback rates, and key performance indicators (KPIs) to inform decision-making and identify areas for improvement.
• Collaborate with the Compliance team to develop and implement new fraud prevention measures, including rules-based systems, machine learning models, and behavioral analytics.
• Ensure adherence to relevant Arkansas regulations and US industry standards regarding anti-money laundering (AML) and Know Your Customer (KYC) procedures.

Education, Qualifications & Experience:

• Bachelor’s degree in related field (Finance, Business, or Tech etc)
• Minimum of 2 years of experience in risk management, fraud detection, payment analyst or a similar role.
• Proven experience in risk management and fraud prevention in the online gambling industry.
• Good knowledge about online fraud prevention, payment systems, AML/CFT regulations and understanding of KYC.
• Strong analytical skills with the ability to interpret complex data and identify behavioral trends.
• Proficiency in data analysis, risk modeling, and fraud detection techniques & tools specific to online gaming.
• Proficiency in Microsoft Excel and other data analysis tools.
• Excellent attention to detail and organizational skills.
• Strong communication skills with the ability to present findings clearly to non-technical stakeholders.
• Proven ability to work independently and manage multiple tasks in a fast-paced environment.

Compensation & Benefits:

• Competitive salary based on experience.
• Comprehensive health, dental, and vision benefits.
• 401(k) with company match.
• Paid time off and holiday benefits.
• Professional development and career advancement opportunities.