Care Coordinator

Job Title: Care Coordinator (CC)

Position Summary: The Care Coordinator position provides case management for an assigned caseload of clients under PeopleCare Health Services. The primary goal of Case Management is to ensure the delivery of appropriate services based on the client’s care plan and that services are being provided properly and with quality by assigned care staff. In addition, case management includes coordination of care with clients SEP, family, medical personnel, and any other agencies providing services.

Duties and Responsibilities

a. Case Loads: Maintain assigned evolving caseload.

b. 90 Day Visits/CSRs: In coordination with Agency Manager and program team members, schedule, complete, prep, and document state-required 90-day visits and/or continued stay reviews (CSRs)

c. Intake Assessment: In coordination with program team members, prep and perform assessment and intake of new clients for HCBS, VA, Region 10, and Private Pay.

d. Scheduling: In coordination with Agency Manager and program team members, select, schedule, and coordinate caregivers based on assessment information and care plan information for new and existing clients/consumers.

e. Attend Meetings as assigned.

f. Coverage Assurance: Assist Schedulers when responding to situations where scheduling conflicts, emergencies, and/or “call outs” arise. Client schedule must be complete for the next business day/weekend before leaving each day. Work client shifts as required to meet regulatory requirements and company policy.

g. Client &Employee Satisfaction: Contact clients/employees via telephone call or drop-in visit, on a scheduled or impromptu basis to receive feedback to ensure the service meets the goals outlined in the care plan. Document and respond promptly to client or staff complaints, and review complaints with the Agency Manager.

h. Electronic Visit Verification (EVV): Ensure appropriate paperwork on an annual basis for any eligible employee is submitted on a timely basis.

i. Annual Training: To participate and support Annual Training, as required.

j. Client Files: Keep all client files current and in compliance.

k. On-Call: Accept on-call duty as assigned by the Agency Manager.

l. Training and Orientation: Provide On-Boarding Caregiver check-off as needed.

m. Reporting: Enter necessary quality management and reporting responsibilities and reports as assigned by the Agency Manager.

n. Regulatory Compliance: Maintain knowledge of and ensure company compliance with all applicable local, state, and federal laws and regulations concerning the operation and provision of home care service personnel, including but not limited to all ongoing requirements for continuing professional education.

o. Recruitment & Hiring: In conjunction with the Agency Manager and program team members, provide support efforts about the ongoing need to recruit, hire and train Caregivers, including protocols and processes.

p. Surveys and Audits: To be available for all survey and audit requirements and assignments.

q. Self-Evaluation and self-performance reviews: At a minimum, every month, journal self-performance.

Position Requirements:

a. Licensure/Certification/Registration: None

b. Education: High school diploma or equivalent required

c. Experience:

i. Experience in the field of home health care is preferred but not required

ii. Experience managing a home and family or caring for disabled individuals is highly desirable

iii. Professional experience in the field of customer service

d. Special Qualifications: None

Degree of Supervision Required: Involves general guidance and direction by the Agency Manager, Area Administrator, and Leadership Team. The employee will be expected to perform most job duties independently per established departmental and PeopleCare policies and procedures.

Required Skills & Abilities:

a. Ability to communicate pleasantly, professionally, and effectively with office staff and third parties in person, in writing, and over the phone

b. Excellent verbal and written communication skills

c. Excellent interpersonal and customer service skills

d. Demonstrates initiative regarding collaboration and independently performs high-quality work

e. Familiarity with the concepts, practices, and procedures of the home care industry

f. Ability to function well in a high-paced and, at times, stressful environment

g. Proficient with Microsoft Office Suite and other related software

h. Excellent time management skills with a proven ability to meet deadlines

i. Excellent organizational skills and attention to detail

j. Strong analytical and problem-solving skills

k. Ability to prioritize tasks and delegate them when appropriate

l. Excellent problem-solving skills

m. Thorough in all aspects of the job

n. Collaborative and Coachable

Working Conditions:

a. Prolonged periods of sitting at a desk and working on a computer.

b. Essential physical requirements include standing, kneeling, squatting, stooping, or typing.

c. Physical effort/lifting, such as sedentary - medium - up to 50 pounds

d. May be required to work weekends, nights or be on-call as a regular part of the job.

Working Location(s):

a. Home Office

b. Agency Office(s)

c. Client Homes

Travel Requirements: Travel up to 50% of the time. Employees must follow all travel & mileage guidelines.

Other Duties

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

Department: Operations

Companies Assigned: 44445

Position Family: Operations

EEO Class: 5 – Administrative Support Workers

Career Level: Individual Contributor

Workers Compensation Class: 883505 – Home, Public, and Traveling Healthcare Employee

Pay Grade: 6

Pay Range: $43,050 - $53,340

FLSA OT Exempt Classification: Non-exempt

Revision Date: 6/1/2023

The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, geographic location, work experience relevant to the position, education, and comparison to other employees already in this role. The typical candidate is hired below the midpoint of the range.