What are the responsibilities and job description for the Call Center Agent position at Percepta House?
Job Title: Call Center Agent
Job Location: Miami, FL
Job Type: Full-time
Reports to: Call Center Manager
Job Summary:
We are seeking a dedicated and enthusiastic Call Center Agent to join our dynamic team. As a critical point of contact for our customers, you will play an essential role in representing our brand and ensuring exceptional service delivery. This position requires individuals who are passionate about helping others and possess excellent communication skills. You will be the voice of our company, providing support and assistance to customers with their inquiries, issues, and requests
Key Responsibilities:
- Handle inbound and outbound customer calls with professionalism and courtesy.
- Respond to customer inquiries regarding products, services, and policy information in a timely manner.
- Resolve customer complaints and issues by providing accurate solutions and necessary follow-up.
- Document all customer interactions in our database accurately and comprehensively.
- Collaborate with team members and other departments to enhance customer service processes.
- Maintain a deep understanding of our products and services to assist customers effectively.
Requirements:
- High school diploma or equivalent; associate's or bachelor's degree preferred.
- Proven experience in a call center or customer service role.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-centric attitude.
- Ability to work in a fast-paced and high-pressure environment.
- Familiarity with CRM software and call center technologies is a plus.
Salary : $18 - $24
