Call Center Customer Service Assistant

Job Description:

We are seeking a professional, friendly, and customer-focused Call Center Customer Service Assistant to join our team. This role involves providing exceptional support to customers via phone, email, or chat, ensuring a positive experience with our company. The ideal candidate will be able to handle inquiries, resolve issues efficiently, and contribute to the overall customer satisfaction.

Key Responsibilities:

• Answer inbound calls and respond to customer inquiries in a polite and professional manner.
• Troubleshoot and resolve customer complaints, escalating to the appropriate department when necessary.
• Process orders, returns, and exchanges, ensuring accurate data entry and follow-up.
• Maintain detailed records of customer interactions in our CRM system.
• Follow up on customer issues and ensure timely resolution.
• Meet or exceed performance metrics, including call handling time, customer satisfaction, and issue resolution rates.
• Stay updated on product offerings, promotions, and company policies to provide informed assistance.
• Collaborate with team members and management to improve service processes and contribute to a positive work environment.

Qualifications:

• High school diploma or equivalent (additional education is a plus).
• Excellent communication skills, both verbal and written.
• Ability to handle high call volumes and maintain a calm, professional demeanor.
• Strong problem-solving skills and attention to detail.
• Proficiency in using call center software, CRM systems, and basic computer applications.
• Ability to work flexible hours, including evenings and weekends, as needed.

Salary : $17 - $23