Entry Level Customer Service Assistant

Job Title: Entry-Level Customer Service Assistant

Job Summary:
We are seeking a motivated and customer-oriented individual to join our team as an Entry-Level Customer Service Assistant. In this role, you will be the first point of contact for our customers, providing support and resolving inquiries to ensure a positive customer experience. This is an excellent opportunity for someone eager to start a career in customer service and develop essential skills in a supportive environment.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and live chat.
• Assist customers with product information, order processing, and issue resolution.
• Maintain a positive and empathetic attitude toward customers at all times.
• Document customer interactions and update records accurately in the company's system.
• Collaborate with other departments to address customer concerns and improve service delivery.
• Follow up with customers to ensure their issues are resolved to their satisfaction.
• Stay updated on company policies, products, and services to provide accurate information.

Qualifications:

• High school diploma or equivalent; some college coursework or a degree is a plus.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and a proactive approach to customer service.
• Ability to multitask, prioritize, and manage time effectively.
• Basic computer skills, including proficiency with email and Microsoft Office Suite.
• Friendly, patient, and professional demeanor.

Salary : $17 - $24