What are the responsibilities and job description for the Receptionist position at Performance Truck?
SUMMARYReceives payment for products or services sold by the dealership and plays a key role in maintaining or creating customer satisfaction for the business transaction. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
- Operates telephone system and transfers calls to the appropriate person.
- Greets customers at the cashier window in a pleasant and professional manner.
- Computes customer bills.
- Receives cash, checks and credit card payments from customers; records amount received.
- Makes change and issues receipts to customers.
- Provides refunds or credit memorandums to customers for returned merchandise or as directed by managers.
- Reconciles cash drawer daily.
- Works with department managers to keep abreast of new products and services offered, their features and value, and any changes in price.
- Answers customer questions about service performed or products purchased, or refers them to someone who can.
- Handles customer complaints with integrity and poise and, when necessary, refers dissatisfied customers to the appropriate individuals for resolution.
- Reconciles gas purchase statements.
- Provides clerical and secretarial assistance to departments as needed.
- Acts as backup to switchboard operator.
- Maintains a professional appearance.
- Keeps work area neat and clean.
- Other duties as assigned.
SKILLS AND QUALIFICATIONS
- High school diploma or equivalent.
- Providing prompt and friendly customer service
- Able to use and maintain cash drawer
- Well versed in performing monetary transactions such as giving and receiving change
- Demonstrated ability to balance all transactions through assigned register
- High level of accuracy and attention to detail
- Proficiency in Microsoft Office Suite.
· Pre-employment drug testing and background screen applies.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Referral program
- Retirement plan
- Vision insurance
Schedule:
- Monday to Friday
Work Location: In person
