Level 2 Systems Engineer

The Role:

Performive, a dynamic leader in the cloud services industry, is seeking a highly motivated and talented Level 2 Systems Engineer to join our elite team. If you're passionate about all things IaaS, PaaS, SaaS, thrive in a multi-cloud environment, and are ready to elevate your career in the world of cloud technology and virtualization, this is the opportunity you've been waiting for!

As a Performive Level 2 Systems Engineer you will be a member of the elite Systems Operations team and will work with a talented global network of IT professionals. The Systems Operations team plays a crucial role in managing, supporting, managing, securing, and optimizing cutting-edge delivering world-class IAAS/PAAS/SAAS solutions, cloud infrastructure, and virtual servers. You will help ensure the seamless operation of our hosted virtual servers, deliver top-tier enterprise support to our valued clients and gain valuable hands-on experience in a variety of technologies and platforms, including VMware, Veeam Data Protection, Linux, Ubuntu, Windows Server, AWS, Azure, and Google Cloud. 

At Performive, we believe that each of us has the power to make an impact and that is why we put our team members at the center of everything we do and are dedicated to fostering an environment that encourages professional growth, innovation, and collaboration. You'll have the opportunity to work with cutting-edge technologies and expand your skill set while enjoying competitive benefits. 

• Competitive salary and performance-based bonuses.
• Comprehensive healthcare and wellness programs.
• Ongoing training and certification opportunities.
• Flexible work schedules and remote work options.
• A fun and inclusive company culture, a relaxed work environment, and team-building events.
  

If you're excited about the opportunity to be part of a forward-thinking company and make a significant impact in the world of cloud technology, apply today and join the Performive family.

Responsibilities:

• Provide second-level Engineering Support via inbound and escalated tickets for virtual servers, cloud infrastructure, data protection solutions, and hosting-related services.
• Strong engineering and problem-solving skills and the ability to work well in a team.
• Monitor and maintain virtual server environments, ensuring high availability and performance.
• Incident management (identification, assist in managing and escalation).
• Ensuring we adhere to customer & SLA commitments.
• Perform routine system maintenance, updates, and patch management.
• Coach Level 1 support team members to troubleshoot and resolve customer issues promptly and professionally.
• Maintain documentation of technical processes, procedures, and customer configurations for future reference and knowledge sharing.
• Contribute to cloud infrastructure projects (planning, design, and implementation).
• Participate in 24/7 on-call support rotation, responding to incidents and issues as needed.
• Assist in training and technical guidance when required.

Requirements

• Either a Bachelor's degree in either Computer Science, Information Technology, or a related field; or, a minimum of 3 years of experience in system administration or support of a production virtualized environment, IaaS, PaaS, or SaaS solution.
• Knowledge of core Internet protocols and services: DNS, HTTP/HTTPS, IP, NTP, TCP, UDP, SMTP, SSH, SSL, syslog.
• Server-level management and security experience with Linux, Ubuntu, CentOS, and/or Windows Server operating systems.
• Experience with LAMP Architectures (Perl/PHP/Python).
• Management of web application vulnerability and performance.
• Backup/Recovery/Upgrade procedures (VMWare, Veeam, R1Soft)
• System instrumentation tools (vmstat; top; atop; strace; tcpdump; Wireshark)
• Experience supporting e-commerce platforms (Magento, X-Cart, Pinnacle Cart, and CS-Cart)
• MySQL Administration.
• Apache Administration.
• Strong time management skills.
• Excellent verbal and written communication skills.

How To Stand Out!

• Any of the following Industry Certifications
  • AWS
  • Azure
  • Google Cloud
  • Windows Server
  • RHCSA
  • RHCE
  • LPIC-3
  • VMWare Certified Associate (VCA)
  • VMWare Certified Professional (VCP)
• Passion for staying current with industry trends and emerging technologies.
• Experience with replication, clustering, tuning, and sizing operating systems running the LAMP stack.

What's In It For You?

• Hybrid Remote Position.
• Competitive Compensation.
• Medical, Dental, and Vision Coverage.
• Flexible Spending Account (Medical and/or Childcare).
• Paid Time Off.
• Training & Educational Reimbursement.
• Employee Activities.
• Paid Parking.
• 401k.

Performive is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.