Customer Experience Intern

Description

Vision Statement: Innovating the solutions that power the world’s best entertaining and food service experiences.

Mission Statement: Perlick is a 5th generation family business that serves as an essential partner in the commercial foodservice and residential appliance industries.  We put our customers first in everything we do by engaging a team of world class associates to develop, produce, and deliver premium products and customer experiences that provide a lifetime of exceptional value.

Perlick Values: Lead By Serving – others before self, Grow by Innovation – solutions that exceed our customers’ expectations, Continuous Improvement – strive to get better every day, Live the Legacy – maintain our positive reputations with the future in mind

SUMMARY: The Customer Experience intern will assist in providing exceptional support to our customers while gaining practical experience in a professional environment. This internship offers a unique opportunity to develop customer service skills, learn industry best practices, and contribute to our mission of delivering top-notch service.

PRINCIPAL DUTIES & REPONSIBILITIES:

1. Assist Customer Inquiries: Respond to customer questions and concerns via phone, email, and chat with professionalism and accuracy.
2. Support Customer Experience Team: Collaborate with team members to resolve issues, process orders, and handle customer accounts.
3. Document Interactions: Maintain detailed records of customer interactions and transactions in our issue management system.
4. Problem Solving: Help identify customer needs and provide appropriate solutions in a timely manner.
5. Data Analysis: Assist in gathering and analyzing customer feedback to improve service quality.
6. Administrative Support: Perform general office tasks and support special projects as needed.
7. Maintain Product Knowledge: Stay informed about our products and services to assist customers effectively.
8. Other duties as assigned.

Qualifications

QUALIFICATIONS & REQUIREMENTS:

• Enrolled in a college or university program, preferably in Business, Communications, or a related field.
• Strong communication skills, both written and verbal.
• Excellent organizational skills and attention to detail.
• Follow through on issue resolution and customer communications.
• Ability to work in a team-oriented environment.
• Basic proficiency with Microsoft Office Suite (Word, Excel, Outlook).
• Familiarity with customer service software or CRM systems is a plus, but not required.
• Positive attitude and a willingness to learn.

CORE COMPETENCIES:

• Exhibits core cultural behaviors that reflect Perlick’s values to support our mission and vision. 
• Being Resilient: Demonstrates composure and professionalism under difficult circumstances. Bounces back from setbacks or adversity. Maintains productivity under stress or pressure. Overcomes obstacles and learns from failures.
• Drives Engagement: Celebrates others’ successes. Help others see why the work matters. Shares involvement and visibility with others. Draws a link between the work and own motivation.
• Plans and Aligns: Aligns own work plans and priorities with those of other units. Balances the need for adequate planning with the need for action. Creates a realistic timeline with steps outlined in the right sequence. Anticipates and minimizes bottlenecks or delays.
• Self-Development: Shows personal commitment and takes action to continuously improve. Accepts assignments that broaden capabilities. Learns from new experiences, from others, and from structured learning. Makes the most of available development resources.

PHYSICAL/SENSORY DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Daily work may include sitting, bending, standing, crouching, reaching, and some lifting (up to 25 lbs.).