What are the responsibilities and job description for the Customer Service Rep. (Bilingual English/Spanish) position at Personal Touch Cleaning and Maintenance?
Customer Service Representative
About us
Personal Touch Cleaning and Maintenance (PTC) is proud to be the #1 Referred Southern California HOA Janitorial Provider and continues to exceed expectations on all levels of service and customer satisfaction by always going the extra mile.
Our growing janitorial business is seeking a skilled Bilingual Customer Service Rep.
The position is 8:30 am - 5:00 pm, Monday thru Friday with the occasional overtime.
Responsibilities:
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries via email regarding our services, scheduled days of service, questions and general client concerns via phone and email
- Maintaining CRM database
- Assist with special projects that come in yearly
- Must be comfortable managing / responding / following up on large amounts of incoming / outgoing emails - between 150-200 emails daily with clear and concise information as it pertains to each account
- Professional emailing (internal & external)
- Ability to multi-task, prioritize, and manage time effectively
Requirements:
- Must be BILINGUAL (SPANISH / ENGLISH)
- High School Diploma / GED
- STRONG Skillset with CRM databases and Microsoft Office: Excel, Word and Outlook
- Excellent verbal and written communication skills
- Ability to move from on project to another; multi-tasking in a fast-paced environment is crucial
- Strong follow up and organizational skills
Company Benefits:
- Annual Company Outings and Events
- 40 hours sick time annually
- 40 hours vacation
- Competitive Health and Dental / Vision
Job Type: Full-time
Pay: $20.00 - $21.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 2 years (Required)
Work Location: In person
Salary : $20 - $21